Patient Billing Specialist

University of Colorado Anschutz

Department: School of Dental Medicine, Department of Dental Clinic Support Services

Job Title: Patient Billing Specialist

Position #: 00767609 - Requisition #: 40639

Job Summary:

We are hiring for a full-time Patient Billing Specialist. We are seeking professionals with demonstrated patient relations and customer service experience interested in working in an academic, dental medicine environment. We welcome applications from individuals who are collaborative, communicative, caring, detail oriented, organized, proactive, able to think critically, focused on quality, dedicated to personal growth, and highly motivated.

The Patient Accounting Department, a unit of the Office of Financial Affairs, is responsible for managing and monitoring all aspects of patient accounting and interactions with dental insurance companies, Medicaid, and collection agencies. Under the direction of the Patient Accounting Supervisor, the Patient Billing Specialist's primary responsibilities include performing accounting services (i.e., payments, billing, accounts receivable, collection management, patient registration, Medicaid billing & third-party insurance billing), and educating students, faculty, and staff on SDM patient financial policies and procedures.

The position is located at the University of Colorado- Anschutz Medical Campus. Hours will be dependent on business need (i.e., career fairs, employee consultations, professional development) but typically will be Monday- Friday between the hours of 8:00am and 5:00 pm. This is a patient facing position and is 100% onsite. The primary work location for this position is the Department of Orthodontics patient billing window, but this role may provide back-up coverage for any of the patient billing windows as needed.

Key Responsibilities:

• Receive and greet patients, offer information concerning clinic practice policies, financial procedures, and operations.

• Advise and communicate with patients, students, faculty, and staff concerning SDM financial policies and procedures (i.e., patient financial responsibilities, dental insurance pre-authorizations, and policies) and resolves patient financial account issues.

• Process and appropriately document various payments (i.e., cash, checks, and credit card) from patients and insurance companies, and other entities (e.g., Department of Health Care & Human Services)

• Perform maintenance in the electronic health record system to ensure accurate billing and reporting.

• Reconciles and verifies transactions (i.e., cash, check and credit card) against reports clinic computer system and credit card transaction terminals.

• Assists in the daily preparation of clinical activity deposits to include log sheet, UCD campus cash receipt, the bank deposit receipt and armored car deposit pick up log.

• Responsible for making sure that the proper paperwork is retained in the payment office and sent to the Bursar's Office.

• Responsible for verifying Medicaid eligibility In a timely manner and communicating to necessary parties results that require action; Responsible for maintaining the files for all Medicaid paperwork and any Medicaid correspondence in the patient accounting office.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, Colorado.

Why Join Us:

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Two years of technical accounting, bookkeeping, medical billing, or related experience
• Substitution: Appropriate education will substitute for the required experience on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Demonstrated experience in handling cash in a professional environment.

• Demonstrated experience with insurance, Medicaid, and dental/medical insurance terminology, principals, and processes.

• Previous experience working in a dental and/or academic medical environment.

• Bilingual in English and Spanish.

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

• Report promptly Monday through Friday, from 8am-5pm to ensure adequate coverage of the booth.

• The primary work location for this position is in the Department of Orthodontics patient billing window, but the individual in this role will also need to be willing and able to work at any of the patient billing windows as needed.

Knowledge, Skills and Abilities:

• Ability to analyze, interpret, and evaluate a broad range of laws, rules, and regulations in order to exercise good judgment in application.

• Ability to manage patient and financial accounting information systems, processes, and policies.

• Ability to analyze financial and accounting information to identify as well as correct variances.

• Knowledge of the professional standards, concepts, and practices of insurance, Medicaid, and dental/medical insurance terminology, principals, and processes.

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Ability to maintain a high level of confidentiality while working with sensitive information.

• Ability to take initiative with daily work activities and collaborates to create a positive effect on team performance.

How to Apply:

For full consideration, please submit the following document(s):

• A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

• Curriculum vitae / Resume

• Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Oscar Demoya, oscar.demoya@CUAnschutz.edu

Screening of Applications Begins:

Screening begins immediately and continues until August 5, 2026.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $44,376 - $57,696.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.