Patient Communications Operator

Patient Communications Operator (Bilingual Russian/English)TEMP/TTH/DH: Direct Hire (DH)Pay Rate: Starting at $23/hrBenefits: Health Insurance (Day 1), Dental, Vision, Life Insurance, Short & Long-Term Disability, 401(k), PTO, 8 Paid Holidays (including 2 floating holidays)Hours: Monday-Friday | 5 shifts per week, 8.5-hour shiftsLocation: Ridge, NYJob Summary:The Patient Communications Operator serves as the first point of contact for patients by answering a high volume of incoming calls, assisting with inquiries, resolving issues, and accurately entering patient information into the system while maintaining HIPAA compliance. This position requires excellent customer service, communication, and computer skills, along with bilingual fluency in Russian and English.Job Responsibilities:

• Answer a high volume of incoming patient calls.
• Respond to patient inquiries and resolve issues professionally.
• Enter and update patient information accurately in the computer system.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Provide exceptional customer service over the phone.
• Communicate effectively in both English and Russian.

Requirements:

• Minimum of 1 year of call center experience, preferably in a medical setting.
• Bilingual in English and Russian.
• High School Diploma required.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Proficient computer skills.

Why Work Here:

• Health insurance begins on Day 1.
• Comprehensive benefits package including dental, vision, life insurance, disability, and 401(k).
• Generous PTO and 8 paid holidays (including 2 floating holidays).
• Work for one of the region's leading oncology practices making a meaningful impact on patients' lives.
• Join a growing organization focused on cutting-edge cancer treatment, research, and compassionate patient care.