Patient Engagement Specialist

Description

Cornerstone Family Healthcare is actively recruiting for a Patient Engagement Specialist to join our growing team in Newburgh.

RATE OF PAY/SALARY: $18.00 per hour

WORK LOCATION(S): Newburgh

STATUS: Part-Time (15 hours per week)

CORNERSTONE'S MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.

General Purpose:

The SHC Patient Engagement Specialist assists patients with navigating the healthcare system and negotiating services. The SHC Peer will work in partnership with Case Management providing concrete support services to patients managed in HIV Primary Care.

Description of Duties:

• Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F, CFH policies and procedures, and other applicable regulations.
• Engage patients through one-on-one relationship building, treatment education, advocacy, and support.
• Assist with making referrals to care management and coordinate other services as needed
• Provide mentoring, emotional support, and a buddy system to patients improving the continuum of care.
• Empower patients with HIV education (treatment adherence, U=U, PrEP, etc.), provide appointment reminders, follow up and reschedule missed appointments, communicate with case manager and provider, provide strategies for antiretroviral adherence.
• Function as a liaison between the patient and their case manager and the Provider.
• Submit timely progress notes documenting patient encounters/activities.
• Participate in community events.
• Attend Peer Certification Program.
• Participate and assist in organizing community events, i.e. World AIDS Day, National HIV Testing Day, etc.
• Attend monthly educational forums.
• Attend weekly supervision.
• Participate in department meetings and other required meetings.
• Be familiar with and adhere to all clinical, administrative, and general policies and procedures as outlined in the Cornerstone Family Healthcare Policy and Procedure Manual and Employee Handbook.
• Maintain confidentiality of all aspects of Cornerstone Family Healthcare including, but not limited to, patient confidentiality, financials, and employee relations.
• Perform other duties as assigned.

Requirements

• High School diploma or GED.
• Familiarity with life issues facing the priority population(s), including HIV/AIDS, behavioral health, or other chronic illness. Understanding community-level work and the importance of collaborating and coordinating with other organizations is needed. Bilingual (English/Spanish) preferred.
• Knowledge of HIV/AIDS, PrEP, STIs, and community resources, etc.
• Must have a cross-cultural sensitivity and ability to communicate with people of diverse backgrounds.
• Must be able to maintain a non-judgmental attitude.
• Must be able to maintain strict confidentiality and withstand the stress and pressure of dealing with HIV risk populations, and people living with HIV/AIDS.
• Travel/Time Requirement: Must have a valid, unrestricted driver's license and independent means of transportation for frequent travel to locations throughout the assigned county as well as to the offices of Cornerstone
• Bilingual a plus