Patient Enrollment Specialist (Healthcare Outreach & Patient Experience) (Remote)

CareTrack HealthCarrollton, GA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Patient Enrollment Specialist (Healthcare Outreach & Patient Experience)

Carrollton, GA | CareTrack Health

“Make a real impact on patients' lives…between doctor visits”

Our Mission

To help patients stay healthier at home…while giving providers the insight they need to intervene earlier and improve outcomes. We believe the most important care happens between visits…and we're building the systems and teams to support that every day. As a Patient Enrollment Specialist, you'll play a critical role in helping patients access these life improving programs.

How We Work at CareTrack

Our values aren't just words…they show up in every patient conversation, every follow-up, and every outcome we help improve.

C A R E T R A C K

C – Compassion

We meet patients where they are…with empathy, patience, and respect

A – Accountability

We follow through…for our patients, our partners, and each other

R – Reliability

Patients and providers can count on us…every time

E – Excellence

We take pride in doing things the right way…not the easy way

T – Teamwork

We win together by supporting one another

R – Respect

Every patient interaction matters…and deserves our full attention

A – Adaptability

We stay flexible and solution-focused in a fast-moving environment

C – Communication

Clear, honest, and timely communication is at the core of everything we do

K – Knowledge

We continuously learn and improve to better serve our patients

A Day in the Life

You start your day reviewing your outreach list…patients who could truly benefit from extra support between doctor visits. Your first call is with a patient who's a little unsure…you take time to explain how the program works, ease their concerns about cost, and help them understand this isn't “more work”…it's support.

A few calls later, you connect with someone who's been struggling with their blood pressure. You walk them through how CareTrack can help monitor trends and keep their doctor informed. By the end of the call, they're enrolled and relieved to have help.

Throughout the day, you:

Follow up with patients who had questions or needed time to think

Send and respond to text messages to make communication easier

Document conversations clearly so the care team stays aligned

Work toward your goals while focusing on quality conversations…not just volume

Some days are fast-paced…some patients are hesitant…and that's where you shine. You stay consistent, positive, and focused on helping each person feel comfortable and informed. At the end of the day, you've helped multiple patients take a meaningful step toward better health.

What You'll Do

Connect with eligible Medicare patients by phone and text to introduce CareTrack

programs (RPM/CCM)

Clearly and confidently explain how the program works, including benefits, expectations,

and costs

Build trust with patients and guide them through the enrollment process

Obtain consent and ensure patients feel comfortable and informed

Document all interactions accurately in our system

Follow up persistently (but respectfully) to help patients get started

Collaborate with internal care teams to ensure a smooth patient experience

Meet or exceed enrollment and outreach goals

What Success Looks Like

Patients feel informed, comfortable, and confident enrolling

High-quality conversations…not just high call volume

Consistent follow-through and attention to detail

Strong documentation and communication across the team

Ability to turn hesitant patients into confident participants

Compensation & Growth Opportunity

This role includes a performance-based compensation structure tied to weekly enrollment goals. Top performers are able to significantly increase their earnings by consistently helping more patients get enrolled and supported through our programs.

We believe in rewarding:

Consistency

High-quality conversations

Strong follow-through

Meaningful patient impact

If you're motivated by goals and take pride in your performance, this role offers strong earning potential beyond base pay.

Who This Role Is Not For

This role is incredibly rewarding…but it's not for everyone.

This may not be a good fit if you:

Prefer minimal phone interaction or get drained by frequent conversations

Are looking for a low-activity or “task-only” role with limited accountability

Get discouraged easily by rejection or hesitant patients

Struggle to stay organized or follow up consistently

Prefer rigid scripts over real, human conversations

Are uncomfortable discussing program costs or answering patient concerns directly

Need constant direction instead of working toward clear goals independently

What We're Looking For

Strong communication skills and natural ability to connect with people

Empathy and patience, especially when working with older adults

Comfortable speaking on the phone for extended periods

Organized and detail-oriented

Basic computer and typing skills (40+ WPM preferred)

Ability to handle objections and guide conversations effectively

Preferred (but not required):

Experience in healthcare, care coordination, or patient outreach

Call center, sales, or customer service experience

Familiarity with Medicare-aged populations or chronic conditions

Why CareTrack

Mission-driven work that genuinely improves lives

Fast-growing company with opportunities to grow

Supportive, team-oriented environment

Clear expectations and performance metrics

Benefits

Medical, Dental, and Vision Insurance

Short-Term & Long-Term Disability

Paid Time Off (Vacation, Sick, Holidays)

Life Insurance (Basic, Voluntary & AD&D)

Final Thought

Top performers in this role tend to naturally align with our CARETRACK values…they care deeply about people, communicate clearly, and take pride in doing meaningful work every day.

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FAQs About Patient Enrollment Specialist (Healthcare Outreach & Patient Experience) (Remote) Jobs at CareTrack Health

What is the work location for this position at CareTrack Health?

This job at CareTrack Health is located in Carrollton, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CareTrack Health?

Employer has not shared pay details for this role.

What employment applies to this position at CareTrack Health?

CareTrack Health lists this role as a Full-time position.

What experience level is required for this role at CareTrack Health?

CareTrack Health is looking for a candidate with "Senior-level" experience level.

What benefits are offered by CareTrack Health for this role?

CareTrack Health offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at CareTrack Health?

You can apply for this role at CareTrack Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.