Patient Flow Manager, Hospital / Healthcare

TouchPoint

Schedule: Schedule: Full time; primarily Monday through Friday with rotating weekends/holidays. More details are available upon interviewing.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

We are seeking a Patient Flow Manager to lead and support Patient Flow Coordinators and Patient Transport associates within a hospital environment. This role is ideal for a customer-focused leader who enjoys developing teams, improving processes, and ensuring timely, efficient patient movement throughout the facility. As a key member of the support services leadership team, you will work closely with hospital departments to enhance operational efficiency, improve patient satisfaction, and ensure exceptional service delivery.

Key Responsibilities:

• Lead, coach, and develop a team of Patient Flow Coordinators, Constant Observers, and Patient Transport associates
• Oversee daily patient transportation operations to ensure safe, timely, and efficient patient movement throughout the hospital
• Monitor and support dispatch operations, workflow management, and staff productivity
• Collaborate with nursing, clinical, and support departments to ensure transportation services meet operational needs
• Develop and maintain strong working relationships with hospital leadership and key stakeholders
• Train, mentor, and onboard team members while promoting a culture of service excellence and accountability
• Ensure compliance with infection prevention standards, patient safety protocols, and all applicable regulatory requirements
• Support departmental budgeting goals and assist with managing operational expenses
• Analyze operational data, identify trends, and implement process improvements to enhance service levels and efficiency
• Foster a positive patient and guest experience through responsive, compassionate, and professional service
• Perform additional duties as assigned

Qualifications:

• Leadership experience in a hospital, healthcare, patient transport, hospitality, or customer service environment preferred
• Strong background in patient services, customer service, guest relations, or hospitality
• Excellent communication, relationship-building, and problem-solving skills
• Ability to analyze data, identify trends, and make informed operational decisions
• Experience leading, coaching, and developing frontline teams
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Basic computer proficiency and ability to navigate Windows-based systems and software applications

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1559230

TouchPoint

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