Patient Flow Manager, Hospital

TouchPoint

Reports to: Director of Operations

Schedule: Full time; must be able to work a flexible schedule including some weekends and rotating holidays. More details are available upon interviewing.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

TouchPoint Support Services is seeking an experienced and motivated Patient Flow Manager to oversee patient transportation and support service operations across Via Christi Manhattan and Via Christi Wamego. This leadership role is responsible for managing daily operations, leading a team of hourly associates, and ensuring exceptional service delivery that supports patient care and hospital efficiency. The successful candidate may also have opportunities to support additional regional accounts in Wichita, as needed.

Key Responsibilities:

• Lead and manage a team of approximately 10-12 hourly associates, including Patient Flow Coordinators, Transporters, and Constant Observers
• Oversee daily patient transportation and patient flow operations for Via Christi Manhattan and Via Christi Wamego hospitals
• Ensure patient transport services are delivered safely, efficiently, and with a strong focus on patient satisfaction and customer service
• Monitor and direct dispatcher activities, establishing effective workflows and transportation priorities
• Coordinate patient transportation services with nursing units and other hospital departments to support efficient patient care operations
• Develop, train, coach, and evaluate team members while fostering a culture of accountability, engagement, and service excellence
• Maintain compliance with all applicable regulations and standards, including Federal, State, Joint Commission, OSHA, and CDC requirements
• Assist in managing departmental budgets, controlling expenses, and achieving financial and operational performance goals
• Analyze operational data and key performance metrics to identify trends and implement process improvements
• Participate in weekend, holiday, and on-call coverage as business needs require.Perform other duties as assigned

Qualifications:

• Minimum 1 year of leadership, supervisory, or management experience, preferably in a hospital, healthcare, hospitality, or related service environment
• Strong background in patient care, customer service, guest services, or healthcare support operations
• Proven ability to lead teams, coach associates, and drive operational performance
• Ability to analyze data, identify trends, and make recommendations that improve service delivery and efficiency
• Strong organizational, communication, and problem-solving skills.Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Experience with patient transport, healthcare support services, or hospital operations is preferred

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1546734

TouchPoint

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