Patient Intake Coordinator / Care Concierge (Non-US)
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$600-$800/month
Benefits
Career Development
Job Description
Care Concierge (Remote)Location: 100% Remote (must be located outside the United States)Employment Type: Full-Time Remote ContractorCompensation: $600 – $800 USD per monthHours: 40 hours/week, primarily EST/PST business hoursAbout Josi HealthJosi Health is a fast-growing remote healthcare company focused on making autism diagnostic evaluations more accessible, faster, and less stressful for families.Through a modern, tech-enabled care model, we help patients navigate the diagnostic process with greater clarity, communication, and support from initial intake through post-diagnosis follow-up.We are a small, highly collaborative team that values ownership, responsiveness, operational clarity, and calm execution under pressure.About The RoleWe are looking for a highly organized, empathetic, and resourceful Care Concierge to serve as one of the primary points of contact for patients and families throughout the diagnostic journey.This role combines customer support, scheduling coordination, patient communication, administrative follow-through, and operational problem-solving.You will help families:
- schedule evaluations,
- complete required paperwork,
- navigate insurance and intake requirements,
- understand next steps,
- and stay informed throughout the process.
- You will serve as the primary point of contact for Josi Health's patients and families via phone, email, and live chat
- Schedule and coordinate diagnostic evaluations
- Collect and verify intake information, insurance details, and required documentation
- Follow up with patients regarding missing forms or appointment requirements
- Respond professionally and empathetically to patient questions and concerns
- Maintain accurate records and documentation within internal systems
- Coordinate with operations and clinical teams to resolve scheduling or workflow issues
- Research and provide post-diagnosis support resources when needed
- Help identify recurring operational issues and suggest workflow improvements
- Strong written and spoken English communication skills
- Excellent organizational skills and attention to detail
- Ability to remain calm and professional in high-volume or emotionally sensitive situations
- Comfortable managing multiple conversations and tasks simultaneously
- Reliable remote work setup with high-speed internet
- Backup power and backup internet solution available during outages
- Ability to work primarily during US business hours
- Comfortable working independently within a structured remote workflow
- Previous healthcare support, patient coordination, or customer service experience
- Experience working remotely in fast-paced environments
- Familiarity with tools such as Slack, Google Workspace, Zendesk, Intercom, or EHR systems
- Basic understanding of healthcare or insurance terminology
- Fully remote work environment
- Competitive monthly compensation
- A supportive and collaborative startup team
- Opportunity to help shape and improve patient experience operations
- Meaningful work supporting families through important healthcare decisions
- High-autonomy environment focused on results, communication, and accountability.
- Zero Micromanagement
- A short application questionnaire
- A brief video interview with the recruitment team
- A final interview with the hiring manager
- If all goes well, an offer of employment
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FAQs About Patient Intake Coordinator / Care Concierge (Non-US) Jobs at Autism Diagnosis Group
What is the work location for this position at Autism Diagnosis Group?
This job at Autism Diagnosis Group is located in North Little Rock, AR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Autism Diagnosis Group?
Candidates can expect a pay range between $600–$800 per month for this role.
What employment applies to this position at Autism Diagnosis Group?
Autism Diagnosis Group lists this role as a Full-time position.
What experience level is required for this role at Autism Diagnosis Group?
Autism Diagnosis Group is looking for a candidate with "Senior-level" experience level.
Does Autism Diagnosis Group allow remote work for this role?
Yes, this position at Autism Diagnosis Group supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Autism Diagnosis Group for this role?
Autism Diagnosis Group offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Autism Diagnosis Group?
You can apply for this role at Autism Diagnosis Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.