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Patient Onboarding Advisor

Lattimore Physical TherapyMendon, NY

$18+ / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Compensation
$18+/hour
Benefits
Paid Holidays
Paid Vacation
Paid Sick Leave

Job Description

• Answer incoming calls with a professional, friendly, and welcoming tone.

• Call on new patient referrals to initiate scheduling and collect required information.

• Accurately enter patient demographics, insurance details, and medical information into the EHR

system.

• Schedule patient evaluations and follow-up appointments appropriately, balancing clinic

availability and patient needs.

• Verify insurance eligibility and communicate coverage, benefits, and out-of-pocket costs to

patients.

• Guide patients through the “patient journey” by educating them on practice policies, what to

expect at their first visit, and the importance of attending scheduled therapy sessions.

• Handle overflow calls from individual clinics to support front desk staff as needed.

• Collaborate with clinical teams and administrative staff to ensure seamless communication and

workflow.

• Follow up with patients after their first appointment to confirm satisfaction and answer any

questions.

• Maintain professionalism and a supportive attitude toward patients and staff.

• Uphold HIPAA and organizational policies, ensuring patient privacy and compliance at all times.

• Assist with additional administrative tasks and special projects as assigned by the supervisor.

Requirements

Excellent communication and interpersonal skills with a compassionate,

professional demeanor.

• Strong organizational skills and attention to detail.

• Ability to manage multiple tasks in a fast-paced environment while adapting to

shifting priorities.

• Proficient in Microsoft Office and experienced with EHR systems

• Ability to problem solve and identify opportunities to improve the patient

onboarding process.

• Collaborative team player with the ability to also work independently

Benefits

  • Salary: $18 per hour
  • 401(k) Matching
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Paid Sick Time
  • Paid Holidays
  • Life Insurance and AD&D
  • Long Term Disability
  • Clothing Allowance
  • Employee Assistance Program
  • Personal Training and Gym Discounts
  • Financial Wellness Programs
  • Hotel and Travel Discounts

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FAQs About Patient Onboarding Advisor Jobs at Lattimore Physical Therapy

What is the work location for this position at Lattimore Physical Therapy?
This job at Lattimore Physical Therapy is located in Mendon, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lattimore Physical Therapy?
Candidates can expect a pay range of $18 (per hour).
What employment applies to this position at Lattimore Physical Therapy?
Lattimore Physical Therapy lists this role as a Full-time position.
What experience level is required for this role at Lattimore Physical Therapy?
Lattimore Physical Therapy is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Lattimore Physical Therapy for this role?
Lattimore Physical Therapy offers following benefits: Paid Holidays, Paid Vacation, Paid Sick Leave, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Lattimore Physical Therapy?
You can apply for this role at Lattimore Physical Therapy either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.