Patient Registrar

Job Summary:

The Receptionist/Scheduler provides indirect patient care, including patient scheduling & registration. Performs all secretarial duties as requested. Maintains open communication lines throughout all departments. Is reliable, compatible, and supportive of all colleagues.

Supervisory Relationships:

Reports to Director of Nursing

Essential Duties & Responsibilities:

·Answer phones, triages all calls.

·Schedules surgical procedures.

·Prepares daily surgical schedule based on age and medical conditions.

·Verifies patient benefits and obtains authorization as needed.

·Communicates financial responsibility to patient prior to the date of surgery and documents communication.

·Collects patient payment when applicable.

·Registers all surgical patients.

·Verify patient demographics and insurance at time of service.

·Makes post-operative physician appointments if needed.

·Stays up to date on electronic and facsimile communication to ensure real time changes with surgical schedule.

·Prepares medical records as early as possible in advance of the patients’ date of service.

·Obtains all pre-operative clearance (when applicable).

·Maintains positive and open communication amongst all office based surgical schedulers.

·Communicates any changes to the surgical schedule to all involved parties in a timely and efficient manner.

·Prepares and sends anesthesia schedule to contracted anesthesia group, confirms anesthesia coverage.

·Sends anesthesia documentation to contracted anesthesia group for timely processing.

·Arrange patient transportation when needed.

·Escorts patients out of facility when needed.

·Acts as a translator when necessary.

·Prepares all surgical packets.

·Reviews all registration paperwork with patient at time of admission to include patient bill of rights and advance directive.

·Ensures accurate and timely completion of surgeon operative reports and files in a timely manner.

·Ensures that the medical record is completed and filed within 30 days of the date of service.

·Ensures specimens are picked up and signed off by courier when needed.

·Ensures lab results are obtained, signed and dated by surgeon, and filed within patient medical record.

·Identifies and subsequently orders all secretarial supplies and patient nutrition needs.

·Keeps family members informed of patient status when requested.

·Handle the delivery and receipt of all mail, packages, and deliveries.

·Collects and opens mail from mailbox daily.

·Scans all invoices received to the appropriate party.

·Scans all EOBs and billing documentation to RCM.

·Enters all patient payments received into patient record, prepares all monies for bank deposit.

·Establishes and maintains effective communication and good working relationships with coworkers.

·Adheres to dress code (surgical scrubs provided but not required if no entry to restricted areas).

·Knowledge of Privacy Practices, Patient Bill of Rights, and Advance Directives.

·Maintains knowledge of Infection Control & OSHA standards of practice.

·Knowledge of centers Policies & Procedures.

·Other duties as assigned include inventory/expiration validation/stocking.

Non-Essential Job Functions:

Able to perform any reasonable work request that falls within the qualifications but not specifically described.

Qualification/Certifications/Licenses:

·High School Graduate

·Must be detail oriented and well organized.

·Must be able to multi-task.

Working Conditions:

Environment: This position is in an Ambulatory Surgery Center. Physical Demands: this position requires extensive mobility, walking, and standing. There is potential exposure to patients with communicable diseases and/or blood borne pathogens.