Patient Registration Clerk - Full Time

JOB STATUS:

Full Time - 80 hours per pay period, varied shifts

General Definition and Scope of Job

Patient Registration Clerks register patients for multiple services in a timely and efficient manner, providing privacy and confidentiality at all times.  Registration clerks must be knowledgeable in specific requirements pertaining to insurances, such as M.S.P. (Medicare Secondary Payer) to insure accuracy and compliance.  Is knowledgeable of the roles of registration and is responsible for all hospital codes.  Greets and assists patients, their families, and other visitors and assurance that they are triaged to the proper location, keeping in mind their dignity and identity.  Performs a variety of clerical duties relating to record filing, answering telephones, directing inquiries and mail distribution.                                     

What are the Minimum Skills, Experience and Educational Requirements?

• High school graduate with courses in business and computers.
• Ability to read, write and speak the English language effectively.
• Must have excellent communication and customer service skills.
• One year of medical office experience preferred, with understanding of medical and insurance terms.
• Must be able to type 50 wpm, error-free.
• Experience with computer, copy machine, fax and other office equipment preferred.

What are the Essential Job Functions and Responsibilities?

• Participates, communicates, interacts and assists patients, the public, and co-workers (inter and intradepartmental) in fulfilling job responsibilities.        
• Maintains established departmental polices and procedures, standard work objectives, quality management program, safety and infection control standards.
• Registers patients for multiple hospital services, entering complete and accurate information at all times, while providing follow through in regular daily work and routine.       
• Knowledgeable and compliant with insurance requirements, including pre-certification and authorization.
• Demonstrates excellent customer service when answering the department phones.                                                     
• Familiar with all department and hospital forms, obtaining signatures when necessary.  Capable of offering assistance in answering questions from patients pertaining to hospital forms.
• Have ability to count and balance cash funds and write appropriate and accurate receipts.  Provide assistance in going to patient’s bedside to collect and itemize valuables, to secure in the safe in-patient registration and return them when requested by the patient or representative.
• Maintains department records, reports and files as required.                                                                                                    
• Maintains confidentiality of patients, employees and visitors according to hospital policies and procedures with no violations.
• Enhances professional growth and development through participation in educational programs, current literature, memos, department manuals and inservice meetings.
• Must be flexible, adaptable and capable of making appropriate judgment calls in a variety of situations and /or emergencies.
• Ability to multi-task, while remaining calm, organized, professional and friendly to patients, co-workers, visitors and medical staff.
• Performs other duties as assigned by Management.                      

What are the Critical Demands of the Job?

• Must be able to sit approximately 80% of the day as required.
• Must be able to type/keyboard at least 70% of the day as required.
• May be exposed to patients with contagious conditions.
• Work is subject to frequent interruptions and changing priorities.
• Must be able to relate to patients of all age groups.
• May be required to assist transporting patients in wheelchair.
• Must be able to remain calm when exposed to emergencies including illness (mental and physical), disease, trauma and death.

What are the Working Conditions?

• Works in well-lighted office environment with comfortable surroundings.
• Stressful at times due to emergency situations and interruptions.
• Prolonged sitting.