Patient Relations Specialist

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.

Scheduled Weekly Hours:

40

At Emplify Health, we believe that every patient deserves to feel heard, respected, and supported throughout their care journey. We are committed to creating meaningful, human-centered experiences that positively impact the lives of our patients and their families.

We are seeking a Patient Relations Specialist to join our team-someone who is passionate about patient advocacy, connection, and improving the care experience through empathy, collaboration, and thoughtful problem-solving.

Responsibilities Include:

• Enhance Patient Care: Collaborate with leaders, providers and staff to identify and implement improvements in patient care and service delivery.

• Patient Feedback: Coordinate patient satisfaction surveys and analyze feedback to develop action plans for enhancing the patient experience.

• Strategic Thinking: Applying system level thinking to your work, see the bigger picture, and help to create new champions for experience everywhere you go.

• Human Connection & Empathy: Promote human connection and empathy in all patient interactions, ensuring that every patient feels heard and respected.

• Trainings and Facilitations: Provide training and education to staff on the importance of human connection in healthcare and effective communication strategies.

What's Available?

• 1.0 FTE

• Schedule: Typical hours Monday-Friday 8:00am-4:30pm with occasional needs to work outside of standard business hours.

• Location: Onsite at our Front Street Office in La Crosse, WI

• Compensation: Starting at $56,000/year, with opportunity for higher pay based on experience

What Will You Need?

• Education: Bachelor's degree in a related field such as Human Services, Psychology, Healthcare, Nursing, etc.

• Experience: 3-4 years experience in healthcare, customer service or related.

• Prior experience in a direct patient care setting, preferred

• Experience with data analysis and reporting, including proficiency in Microsoft Excel and/or Power BI a plus!

• Strong comfortability with public speaking - ability to present to both small and large group settings; past experience with facilitating focus groups a plus!

• Strong multi-tasking ability and interest in working on multiple projects at any given time

• Previous experience in a healthcare setting, required

• Ability to handle sensitive situations with empathy and professionalism.

• Excellent problem-solving and conflict resolution abilities.

In addition to the rewarding work, you'll receive:

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated

• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member

• Substantial retirement contribution including a 401k match & annual discretionary base contribution

• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need

• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center

• Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and

into the future. Join us and find out how a little empathy changes everything.

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

Equal Opportunity Employer

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer