Patient Relations Specialist

Patient Relations Specialist

Position Description:

We are looking for a Patient Relations Specialist to join our Team!

The Patient Relations Specialist will be responsible for the day-to-day operations of the assigned Nulton Diagnostic and Treatment Center (NDTC) offices.  This position provides support to doctors and therapists, and specific duties include:

·       Welcome patients and visitors in person or on the telephone

·       Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

·       Optimize patients’ satisfaction and provider time by scheduling appointments in person or by phone

·       Keep patient appointments on schedule by notifying providers of patient’s arrival

·       Ensure availability of treatment information by filing and retrieving patient records

·       Maintain patient accounts by obtaining, recording, and updating personal and financial information.

·       Answers multi-line telephone, document or transfer calls as needed

·       Collect and balance co-pays daily

·       Protect patient rights by maintaining confidentiality of medical, personal, and financial information

·       Provide patient reminder calls

·       Using electronic medical records

·       Scanning and electronic filing

·       Communicate directly with doctors, therapists, community officials, and other staff members

Education, Experience, Skills, Training:

High School Diploma or equivalent.

The successful applicant must have excellent communication skills and at least one-year experience working in an office setting.  Must be able to obtain Act 33, Act 34 and FBI clearances.

This is a full-time position with medical, dental and vision benefits, as well as, 401(k) Retirement Plan with matching contributions, paid vacation and paid holidays.  

Nulton Diagnostic and Treatment Center is committed to a policy of Equal Employment Opportunity.  All qualified applicants will be considered for employment without regard to race, color, religious creed, disability, ancestry, national/ethnic origin (including limited English proficiency), age, sex (including discrimination on the basis of pregnancy or related conditions, including pregnancy termination, sexual preference, cultural beliefs, arts, laws, customs, capabilities, gender identity, sex related to marital, family, or parental status, and habits or economic status and must observe all applicable State and Federal laws and regulations.

Please use the link below for important information when applying for positions with Nulton Diagnostic & Treatment Center:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf