Patient Safety Performance Improvement Coordinator

MAIN FUNCTION: Provides all aspects of clerical support for daily operations and functions for physician performance improvement and related evidence base care programs including: data collection, management, and reporting; Meeting preparation and follow-up, and clerical/administrative assistance functions to support the Office of Patient Safety & Care Improvement (PSCI) department as needed.

1) Responsible for clerical/ administrative functions for data collection, management, and reporting relating to the department of Safety and Care Improvement functions within the Hospital.

• Maintains an accurate database for all department peer review indicators.

• Collects accurate data and gathers/runs reports for monthly peer review meetings.

• Is attentive to accuracy and detail oriented on documentation requirements, including minutes, reports and data and other information as needed.

• Supports and attends PSCI councils and committees as they relate to Patient Safety & Physician Performance Improvement.

• Assists with the accurate collection and analysis of data for physician profiles.

2) Responsible for all aspects of meeting preparation and follow-up. Coordinates meeting schedules, room bookings, etc.

• Coordinates meeting schedules and room bookings including room set up.

• Effective use of Microsoft programs including Word, Outlook, Excel, PowerPoint etc. Prepares packets as applicable for meetings and ensures distribution of material in a timely manner.

• Attends selected meetings as required; accurately documents meeting activity, issues follow-up memos.

• Consistently tracks follow-up on issues referred. Ensures closure of item

• Tracks medical sections and hospital department's quality assessment and performance improvement documentation.

• Maintains logs and records as necessary to document Quality Improvement Activities.

• Willingly participates in other Hospital committees as required.

3) Supports the day to day operation of the Patient Relations Program.

• Appropriately manages the Patient Relations Hotline - handles all patient/family complaints and assists in the facilitation of resolutions. May visit inpatients as necessary.
• Works with department managers regarding issues of patient complaints. Maintains good working relationships with hospital departments.
• Refers any unresolved issues to the Director of the Office of Patient Safety and Care Improvement.

4) Assists with hospital-based performance improvement projects.

• Ensures that CQI projects continue/progress. Intervenes as necessary.
• Assists departments with documentation of CQI presentations i.e. storyboards.

5) Supports the day-to-day operations of the Patient Safety and Care Improvement Department.

• Accurately types correspondence, memos, minutes, reports, statistical data, and other information as needed.
• Maintains appropriate documentation, files, and records. Processes information in a timely fashion.
• Xeroxes and distributes material as required.
• Provides telephone coverage as needed.

6) Maintains responsibility for attendance/reliability to ensure that the Hospital is operated in an efficient and cost effective manner.

7) Contributes to the mission of the Organization by supporting the Employee Philosophy, Planetree Model of Care, and organizational goals.

EDUCATION: Bachelor's degree preferred. Requires excellent data entry and analysis skills; computer skills and medical terminology. Requires high school diploma.

EXPERIENCE: Minimum six months in same or similar position. Computer literacy and the ability to type are required.