Patient Service Rep, Pediatric Behavioral Health , Full-Time

Job Summary:

The Patient Service Representative is responsible for a variety of patient and customer service-related activities within the department.

Education:

Required:

• High School graduate or equivalent.

Preferred:

• College courses in business, English and general office management or equivalent combination of education and experience.

Experience:

Required:

• Must be able to work well with others. Always poised, courteous, pleasing personality, good telephone voice and able to meet the public.

Preferred:

• Two years' reception experience or general clerical experience.
• Prior IDX/Invision training desirable.

Position Requirement(s): License/Certification/Registration

Required:

• N/A

Preferred:

• N/A

Department Position Summary:

Performs a wide range of office functions including; computer data entry and word processing, filing, record keeping and reception duties. Ability to cross cover for other similar positions. Specific medical records responsibilities, including filing documents appropriately within records, general maintenance of the file room, chart copying, faxing and mailing out records as directed. Answering of department phone. Entering lab and/or radiology orders into invision during busy times. Sorting and distributing mail and other duties as assigned. Responsible for IDX/Invision patient registration to include obtaining referrals/pre-certs and records on new patients. Excellent oral and written communication skills; ability to relate well to people of a broad socioeconomic mix, with sensitivity to the delicate nature of the department. Ability to work in a typical office setting with some stressful situations, personal flexibility; moderate sitting, stooping, bending, and moderate work at word processing screen required.

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