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Patient Service Rep - University Surgeons Associates

University Physicians' Association, Inc.Knoxville, TN
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

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Job Type

Full-time

Description

University Physicians' Association is seeking qualified applicants for a full-time Patient Service Representative (PSR) for University Surgeons Associates located in Knoxville, TN.

General Summary: Check-In, Check-out and Medical Records Responsibilities. These duties are shared by the Front Office Staff, where each employee is assigned to a specific role each day. Prefer at least 1 year experience in a medical front office role.

CHECK-IN

  1. Check-in new and return patients, obtaining new patient paperwork on new patients and updating any demographic or insurance information on return patients. Make sure HIPAA forms are up-to-date, as well as consents and Welcome forms.

  2. Collect and post any co-pays, balances and bad debts that are required at time of service.

  3. Call no-show and cancellation patients to reschedule.

  4. Balance cash drawer and front office journal at the end of the day and lock money in safe.

CHECK-OUT

  1. Check-out patients and schedule follow-up appointments and classes according to encounter form from provider.

  2. Maintain bariatric product supply room. Sell and bag products for the patients.

  3. Prepare encounter forms for next day's patients.

  4. Maintain cash drawer and balance at the end of the day. Lock money in the safe.

MEDICAL RECORDS

  1. Maintain faxes throughout the day. Call patients that have re-scheduled through confirmation calls.

  2. Process medical reports and schedule patients as needed.

  3. Process medical records requests. Send out no-show and cancellation letters.

MISCELLANEOUS

  1. Answer phone and route calls appropriate, mainly through tasking in Intergy.

  2. Scan any necessary paperwork and records into EHR.

  3. Schedule patients from phone calls and faxed requests.

  4. Process incoming referrals, gather medical records for provider approval and call patients to schedule appts.

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.

Full benefit package available, including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k, and more!

Requirements

Equipment Operator: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Education: High School or GED.

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FAQs About Patient Service Rep - University Surgeons Associates Jobs at University Physicians' Association, Inc.

What is the work location for this position at University Physicians' Association, Inc.?
This job at University Physicians' Association, Inc. is located in Knoxville, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at University Physicians' Association, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at University Physicians' Association, Inc.?
University Physicians' Association, Inc. lists this role as a Full-time position.
What experience level is required for this role at University Physicians' Association, Inc.?
University Physicians' Association, Inc. is looking for a candidate with "Entry-level" experience level.
What benefits are offered by University Physicians' Association, Inc. for this role?
University Physicians' Association, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at University Physicians' Association, Inc.?
You can apply for this role at University Physicians' Association, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.