Patient Service Representative - Family Medicine Soddy Daisy- Full-Time

Job Summary:

The Patient Service Representative is responsible for a variety of patient and customer service related activities within the department. Provide a variety of patient and customer service related activities within the Practice, including answering phones, making patient appointments, registering patients in and checking them out after patient visit. Serve as liaison between patient and clinical staff.

Education:

Required:

High School education or its equivalent in education achievement

Preferred:

Medical terminology course desired

Training for computer competency

Experience:

Required:

Must be able to work well with others. Always poised, courteous, pleasing personality, good telephone voice and bale to meet the public.

Preferred:

One year reception experience or general clerical experience.

Position Requirement(s): License/Certification/Registration

Required:

N/A

Preferred:

N/A

Department Position Summary:

Will assist the Department with general duties to include; but not limited to, greeting patients and the public, answering and screening telephone calls, daily patient reminder calls, scheduling patient appointments, checking patients in, checking patients out, obtaining accurate patient demographic information, preparing the medical records, Serves as the liaison between the patient and medical support staff. Filing, balancing charges and collections at the end of each day, making daily deposits, and accounts receivable, billing and insurance functions. Assist with reports, JCAHO/DNV requirements, chart audits and other duties as directed. Ability to work in a typical office setting with some stressful situations.

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