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Patient Service Representative (Per Diem)

Greater Lawrence Family Health CenterLawrence, Massachusetts
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Career Development
Tuition/Education Assistance

Job Description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Patient Service Representative. The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.

• Must be able to don appropriate personal protective equipment (PPE).

• Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.

• Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.

• Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.

• Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.

• Notify appropriate staff of patient’s arrival. Follow cancellation and rescheduling procedures.

• Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.

• Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)

Requirements

• Bilingual; Spanish and English

• High School diploma or GED certificate

• Training in a Medical or Administrative field

• Computer knowledge

• Excellent communication skills

• Ability to work flexible hours, evenings, and weekend coverage

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

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FAQs About Patient Service Representative (Per Diem) Jobs at Greater Lawrence Family Health Center

What is the work location for this position at Greater Lawrence Family Health Center?
This job at Greater Lawrence Family Health Center is located in Lawrence, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Greater Lawrence Family Health Center?
Employer has not shared pay details for this role.
What employment applies to this position at Greater Lawrence Family Health Center?
Greater Lawrence Family Health Center lists this role as a Full-time position.
What experience level is required for this role at Greater Lawrence Family Health Center?
Greater Lawrence Family Health Center is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Greater Lawrence Family Health Center for this role?
Greater Lawrence Family Health Center offers following benefits: Career Development and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Greater Lawrence Family Health Center?
You can apply for this role at Greater Lawrence Family Health Center either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.