Patient Services Coordinator

People Purpose: Beyond Competitive

It is no longer ok to just be competitive regarding how we treat our people in everything we do. Our leadership team believes wholeheartedly we need to be beyond competitive and cultivate a culture of proud, driven employees who are passionate about the work they do and where they do it. Our leadership strives to unleash unsurpassed potential in every team and individual employed and owns making that happen. Sincere, Simple, Smart.

What makes us Beyond Competitive:

• 6 weeks off annually
• Employee bonus plan
• Flexible hybrid/remote work options
• Full pay maternity, paternity, parental, short-term disability leaves
• Employee driven recognition program
• Access to hundreds of training opportunities
• Company paid educational assistance
• Well-being on demand
• Perks at Work
• Competitive health and welfare plans -HSA company contribution
• 401(k) company match
• Great culture and people!

The Opportunity:

The Patient Services Coordinator is vital to the success of our patient's treatment after they begin with the SmartVest. This position is responsible for direct patient support after they have received and been trained on the device to answer any questions and check on progress with the treatment. The role also assists the patient if they call in with questions and helps direct them to a team Respiratory Therapist if they need additional assistance with the device. Making sure that the patient has the support they need to be successful and have their questions answered in a timely fashion makes this a very important role in promoting a successful treatment for our patients. This is a remote position preferably based in the Central Time (CT) zone. Bilingual (English/Spanish) also preferred.

Job Outcomes You Must Get:

• Provide exceptional customer service to our patients throughout treatment

• Take inbound calls from patients and external customers with questions and triage as needed.

• Conduct quality follow up calls for required insurance compliance reporting, patient wellness, to ensure patient is seeing results, comfortable with device and adhering to therapy.

• Coordinate and arrange shipping for initial device deliveries, replacement products and returns.

• Successfully assist patients with device issues through troubleshooting or forwarding to a respiratory therapist for more complex needs.

• Accurately record information to internal patient database.

• Effectively communicate with internal customers such as Patient Account Liaison, Patient Advocacy Specialist, Training Coordinators and Billing Specialists.

• Completion of other miscellaneous tasks as needed to help support the Reimbursement team.

• Understanding and adherence to local State and Federal healthcare regulatory and compliance rules.

• Follow Electromed mission and core values, while striving to achieve company goals

Job Outcomes Requirements:

• Associates degree or equivalent healthcare experience
• 1+ years of clinic, hospital, or DME experience
• Proven customer service skills and superb written and verbal communication skills with patients and team
• Work well on a team
• Proficient in communication technologies (e-mail, cell and desk phone, etc.) and basic computer skills
• Self-starter with positive attitude
• Ability to act with empathy and respect to resolve patient concerns
• Ability to prioritize and organize
• Strong analytical and problem-solving skills
• Helpful to have call center experience, prior knowledge with HFCWO, and insurance reimbursement experience
• Bilingual (Spanish) strongly preferred

The compensation range for this position is $25.00 to $32.00 hourly with the final agreed upon rate to be based on individual experience, skills, and qualifications. Additional benefits include performance-based incentives, comprehensive health benefits, retirement savings options, paid time off, and opportunities for professional growth and development. Benefits eligibility and offerings may vary based on role and location.