Patient Services Greeter

Description

Patient Services Greeter

Dallas, TX

The Patient Services Greeter is the heartbeat of the clinic's front-of-house experience, setting the tone for every patient visit with warmth, professionalism, and genuine care. As the first point of contact, this role creates a welcoming, reassuring environment while ensuring patients feel supported, informed, and valued from the moment they arrive.

Full time: Monday- Friday 6:30 am- 3:00 pm

Essential Duties and Responsibilities

• Delivers a standout first impression by greeting all patients and visitors promptly, warmly, and professionally.
• Check-in patients and communicate directions.
• Guides and escort patients throughout the clinic, ensuring a smooth, stress-free experience.
• Keep patients informed with clear, compassionate communication regarding wait times and delays.
• Administrative duties.
• Provides exceptional service to patients, visitors, and internal team members, consistently going above and beyond expectations.
• Maintains an inviting, polished lobby and coffee bar, ensuring all areas are clean, organized, and fully stocked.
• Receives, organizes, and restocks breakroom and hospitality supplies.
• Steps in to support patient transport and provide coverage for receptionist breaks and lunches as needed.
• Represents the clinic with a friendly, professional, and approachable demeanor at all times.
• Safeguards patient privacy by strictly adhering to HIPAA regulations and confidentiality standards.
• Actively contributes ideas and participates in initiatives that elevate patient satisfaction, operational efficiency, and workplace culture.
• Embody Cooper's purpose and core values while fostering a positive, team-oriented atmosphere.
• Follows all clinic policies and procedures with consistency and accountability.
• Maintains dependable, punctual, and regular on-site attendance.
• Performs additional duties as assigned to support clinic operations.

About Cooper Aerobics

Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

• Cooper Clinic's comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
• Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
• Cooper Spa helps bring life back in balance through relaxation and renewal services.
• Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
• Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
• Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Get Cooperized

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Exceptional customer service and interpersonal skills.
• Strong organizational, time management and attention to detail skills.
• Possess problem-solving skills, be self-motivated, and strive for professionalism.
• Basic knowledge of medical terminology.
• Ability to work effectively and consistently with limited direct supervision.
• Flexible and adaptable as each day may not look like the previous.
• Compelling ability to recommend and educate clientele on programs and services.
• Strong work ethic.

Education and/or Experience

• High school diploma or general education degree (GED).
• Experience in customer service environment and have a desire to provide hospitality.
• Previous experience in a medical office, physician practice, hospital, or acute care setting preferred.
• Experience including direct patient contact, computer usage, appointment scheduling, and data entry preferred.
• Previous administrative and/or clerical experience and/or training preferred.

Physical Requirements

• Must be able to lift up to and occasionally move up to 30 pounds.
• Prolonged periods of walking, standing, and/or sitting at a desk.
• Comfortable being in the outside elements.

Cognitive Requirements

• Learn new tasks and remember processes
• Apply established protocols in a timely manner with minimal supervision
• Make timely decisions in the context of a workflow
• Maintain focus and complete tasks independently despite distractions
• Remain calm and professional in challenging situations
• Complete tasks in situations where productivity is measured
• Identify problems, develop solutions, and implement effectively
• Maintain focus and concentration to manage multiple tasks
• Read and comprehend instructions and write correspondence
• Effectively present information

What we provide:

• A culture focused on improving the quality and quantity of peoples lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching after one year
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives.

Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com to find your next career!

Cooper Aerobics is an Equal Opportunity Employer. All associates are hired on the basis of merit and their ability to perform a particular job. It is the policy of Cooper Aerobics to provide equal employment to all associates and applicants without regard to race, religion, sex, national origin, age, disability, pregnancy, military status or any other classification protected by applicable law. Job openings are listed as a courtesy and it is policy not to accept unsolicited applications or resumes.

Texas is an employment-at-will state. The employer may terminate the work relationship or change the terms and conditions of the job at any time and for any reason. The employee may also terminate the work relationship at any time. This job offer does not in any way constitute a contract. The employer also reserves the right to eliminate or alter benefits at any time. This employer participates in E-Verify.