Patient Services Lead - Clovis Community Medical Center

Pay Rate: $23.13/HR

• Ensures high quality, great-tasting and well-presented foods are served to patients and staff in all areas within established time frames.

• Verifies all patients receive accurate and appropriate meal services according to their prescribed diet.

• Reviews menu, census and other production needs to oversee and manage daily functions.

• Assists in purchasing foods and supplies within cost restraints.

• Assists in preparation of food cost reports for inpatient areas as assigned.

• Monitors staff daily to ensure all systems, protocols and quality assurance tools are utilized correctly.

• Assists in menu adjustments to meet customer preferences, seasonal variations and cost objectives.

• Visits all patient service areas daily to assess satisfaction levels. Communicates findings to management team.

• Ensures employee practices meet HACCP and infection control standards.

• Has knowledge of federal, state and local regulatory requirements. Ensures employee practices comply with those standards.

• Follows the human resource policies and procedures of the facility. Treats employees with fairness and respect.

• Has input into scheduling, performance appraisals and discipline of staff.

• Assists with orientation and training of staff. May be required to present in-service training programs.

• Communicates to staff regularly, both formally and informally; holds team meetings daily to ensure staff awareness of department activities.

• Serves as a role model for employees by maintaining standards for appearance and dress, as well as attendance and meal breaks.

• Enforces safety standards with employees. Places maintenance requests for malfunctioning equipment and removes it from use. Reports safety problems to the Management Team.

• Ensures sanitation standards are enforced daily and signs off on cleaning procedures.

• Monitor and address temperatures in Temp Trak.

• Develops strong and congenial working rapport with staff in other departments.

• Open and close the department. Demonstrates responsibility for department security.

• Completes other tasks and related duties as assigned.

MINIMUM KNOWLEDGE AND SKILL REQUIREMENTS

KNOWLEDGE OF:

General office standards of dress and behavior

Basic math, addition, subtraction, multiplication, division, fractions and decimals

Knowledge of special diets, limitations and substitutions.

SKILLS IN:

• Skill to operate a variety of office machines quickly and efficiently (telephone, facsimile and copier)

• Ability to access and enter data to form or entry functions on a computer

• Ability to write notes and brief instructions using correct spelling and grammar

• Deliver friendly and efficient customer service

• Speak clearly and present information orally

• Apply common sense understanding to carry out written and oral instructions

EXPERIENCE AND EDUCATION

MINIMUM REQUIRED: High School Diploma or GED. Six (6) months previous experience with one-on-one customer service interaction. Previous computer data entry experience. Ability to lift up to 25 lbs. and stand/walk frequently.

PREFERRED: One year of college level education with a nutritional emphasis.

LICENSES/CERTIFICATIONS

MINIMUM REQUIRED: Serve Safe required