Overview
Job Description
Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.
Schedule: Monday and Friday 830-5, Tuesday and Thursday 11-730pm and Wednesday 930-6pm.
ESSENTIAL RESPONSIBILITIES
Receive patients in a professional and caring manner.
Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
Schedule and confirm appointments.
Obtain authorization and pre-certification.
Document and follow up on referrals.
Document and follow up on no-shows and cancelations.
Answer telephone using proper phone etiquette and direct calls accordingly.
Maintain content and organization of medical records.
Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
Order clerical and clinical supplies and maintain records.
Monitor waiting rooms and keep patients informed as to schedule delays.
Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
Assist with arrangements for transportation
Assist with patient flow.
Prepare office communications
Participate in quality improvement activities
Filing of patient charts, correspondence and related documentation scan documents into EPIC.
Maintain inventory of supplies and forms
Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.
ADDITIONAL REQUIREMENTS
PERFORMANCE SKILLS
Accepts feedback
Asks questions for clarification
Gives accurate information
Makes suggestions for improvements
Is willing to accept change
Works as a team member
Uses listening skills
Manages resources prudently
Takes direction
Thinks pro-actively
Establishes positive rapport with patients and families, uses AIDET
Reports to duty promptly and utilizes time effectively to provide clerical support
Utilizes sick and vacation days appropriately
Participated in conferences/in-services
Attends staff meetings
POSITION QUALIFICATIONS
- High School diploma or equivalent
2 years minimum medical experience
- Computer/typing skills required
- Clerical experience in a physician's office preferred; EPIC experience preferred
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FAQs About Patient Services Rep II - Ambulatory Care Center Jobs at Nemours Foundation
- Alternate-schedule
- Full-time