Patient Services Representative

DUTIES & RESPONSIBILITIES:

• Responsible for unlocking front door at appropriate time.
• Check voice mail for messages and turn on/off as appropriate.
• Answer telephone, take messages and transfer calls as appropriate.
• Take prescriptions refill requests from patients and pharmacies and enter into the computer
• Check patients in and out upon arrival and departure respectively.
• Schedule patient appointments.
• Print demographic information sheets at least annually for patient to verify information.
• Enter patient demographics information into computer.
• Update patient demographic/insurance information as necessary.
• Scans patient insurance cards into EHR as necessary.
• Collect co-pay and/or billed charges from patient at time of visit and post into EHR.
• Process all received faxes appropriately and in a timely manner.
• Process courier mail in a timely manner.
• Run insurance eligibility program twice a day- once for the day before the appointment and once for same day appointments.
• Verify Medicaid eligibility via website for patient upon arrival as required.
• Telephone following day patients to confirm appointments if automated system fails
• Make outside referral appointments for patients as needed.
• Monitor outstanding referrals and follow-up as needed to insure patient attends appointment and we receive the report.
• Responsible for printing and tracking dictation on a daily basis.
• Process work from provider out-box for office as appropriate.
• File patient charts as necessary.
• Reconcile cash drawer daily and prepare deposit report for Practice Manager.
• Maintain administrative patient alerts as necessary.
• Assemble registration packets as needed
• Prepare documentation for OB Chart Review monthly.
• Assist with Medical Records as necessary.
• Perform other duties as assigned.