Patient Services Representative

The purpose of this position is to promote a high level of customer service and a caring environment for patients; always acting in the best interest of the patient. Responsible to assist patients in scheduling and registering for dental appointments, to receive and document accurate information from patients, answer incoming phone calls, record concise phone messages, direct calls to appropriate personnel, request dental records, and to conduct NHC business with the highest degree of ethics.

Some travel between clinic locations will be required to support patient care and operational needs. Northland Health Centers provides mileage reimbursement for eligible business travel, and company vehicles may be available for use, subject to availability.

Position Responsibilities:

• Greet patients and provide excellent customer service
• Accurately register patients demographics and insurance information
• Verify insurance information; collect copayments and self-payments
• Answer, screen and direct incoming telephone appropriately
• Ensure proper forms are given to the patient for completion prior to appointment
• Communicate with clinic staff to assure efficient patient flow
• Complete other duties as assigned that align with NHC's mission

Location: NHC Dental Clinic, 15 2nd Ave SW Suite 110, Minot, ND

Northland Health Centers Mission - Delivering patient centered, accessible, quality-driven, medical, dental, and behavioral healthcare, to all generations to strengthen the health status in the communities we serve, regardless of the ability to pay.

Northland Health Centers has a Drug-Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.