Patient Services Representative

Reno Orthopedic Center wants you to join the team as a Patient Services Rep! We are seeking an enthusiastic and dedicated team member to greet and check-in patients at our Main ROC Clinic.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
• We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

You will be the first and last employee our patients would interact with during their time at ROC. You can make patients feel less nervous or scared or make a patient’s day by giving them a warm welcome. Your attention to detail will allow for the correct information be provided to the clinical team and ensure the correct billing is taken care of for the patient. You are essential to facilitating a great patient experience.

A Day in the Life

• Check-in/check-out patients, and schedule follow-up appointments;
• Accurately enter patient demographic information in patients’ electronic medical records;
• Scan photo ID’s and insurance cards and verify insurances;
• Collect applicable co-pays and ensure billing information is updated;
• Balance money drawers at end of day;
• Maintain calm and efficient patient flow through the clinics.

Requirements

• Certifications/Educations:
• High School Diploma
• Knowledge of:
• Customer service principles and practices
• Experience:
• Using computer systems and applications, including entering data and typing

Preferred Qualifications - How can you set yourself apart from other applicants?

• One year of experience performing reception duties.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Employee events
• Coffee shop onsite (main location)

Dependent on Position:

• Continuing education funds / certification reimbursement
• Relocation assistance (for eligible roles)
• Productivity bonuses or incentive compensation (for eligible roles)
• Student loan repayment (for eligible roles)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.

“ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."

-          Mandy Metcalf, ROC Team Member