Patient Services Specialist I

Job Supervisory Responsibilities: None

General Summary: A nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.

Essential Job Responsibilities:

• Patient Check-In including reception, registration, updates, etc.
• Verify vaccine reorders.
• Run daily reports at the end of the shift (balancing monies, charges and kept appointments.
• Daily count and reconciliation of Petty Cash.
• Patient Check-Out including collecting of co-pays, past due balances, etc.
• Post and accept charges in EHR, verify the number of units, diagnose codes, and rending.
• Monitor patients waiting area to avoid excessive wait times.
• Advises nurse(s) of patient additions/deletions to schedule.
• Insurance verification (verify insurance with patient, obtaining insurance cards and make copies).
• Create patient appointment reminder calls.
• Answers patient questions and concerns by providing accurate and helpful information.
• Answers/Screens/Forward incoming calls.
• Open, sort, deliver and collect mail.
• Educates patients on shot room protocol.
• Ensure patient waiting area neat, and organized.
• Assist with scheduling, canceling, and rescheduling of patient appointments as needed.
• Post payments.
• Work miscellaneous project(s) as directed by management.
• Additional duties for outlying staff: Handling medical record responsibilities, closes out credit card machine, maintain petty cash and receipts.
• Overtime may be required occasionally.
• Other duties as assigned.