Patient Support Communications Senior Manager, Kidney

Job Description

Job Description

The Patient Support Communications Senior Manager, Kidney will be responsible for the development and execution of patient and HCP-focused materials that will support our build out of our kidney patient support program(s). A deep passion and curiosity in understanding and supporting the challenges patients face in their lives is imperative.

General/Position Summary

The Patient Support Communications Senior Manager, Kidney is part of the communications team and participates in the day-to-day execution of the patient communications strategy that supports those enrolled in our patient support program. The individual will support the development of our executed communication strategy by developing and/or updating materials for patients and leading the optimization of our materials and their performance.  The Patient Support Communications Senior Manager, Kidney must share a passion for and commitment to helping patients as well as having a vision to continually enhance the patient experience by meeting evolving patient needs. This role will report to the Director, Patient Services Communications, Kidney 

Key Duties & Responsibilities

• Responsible for successful ideation, development, and execution of key tactics, messages, and materials for our internal teams who support both our HCP and patient stakeholders
• Manage development of tactics with agency partners; validate tactics with key internal stakeholders where relevant; manage review/approvals of tactics through Commercial Review Committee (CRC)
• Establish measurement plans for all owned materials and continuously monitor performance to inform future optimizations or discontinuation  
• Establish and lead the communications REP team and provides training and support to other new/junior members of the communications team
• Develops new and maintains existing documentation of processes, work instructions, SOPs and ensures alignment on any process changes and work instruction updates
• Manage multiple agency partners to ensure alignment, timely deliverables, and cost efficiencies where possible 
• Cultivate strong partnerships with cross-functional teams including the communications review committee (CRC) to support business goals 

Required Education Level

Bachelor’s Degree in Human Services, Marketing, Business or related field

Required Experience

Requires 3+ years’ experience in patient support, patient and/or HCP marketing, patient engagement, or other closely related roles. 

Required Knowledge / Skills

• Ability to understand assigned disease area and its unique patient journey 
• Ability to understand key elements of patient engagement strategy and incumbent's role in executing that strategy 
• Excellent communication skills; patient-centric and customer-service minded 
• Effective project management skills to manage multiple projects and processes, simultaneously 
• Ability to execute support materials across a variety of channels (e-mail, print, video, text, web) 
• Ability to oversee and maintain a high volume of materials with attention to detail to ensure consistency of messaging and branding 
• Exhibits ownership and broad accountability for assigned projects and internal assignments 
• Familiarity with Medical/Legal/Regulatory (communications review committee) review process 
• Working knowledge of commercial marketing related software and platforms including Veeva Vault PromoMats and Salesforce CRM or similar 
• Entrepreneurial spirit who enjoys working in a fast-paced, results-driven, environment within a growing business unit
• Contributes to Vertex’s culture of compliance by focusing on ethics and integrity in all interactions
• Comfortable working in a fast-paced, results-driven, environment, with the ability to multi-task

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 1.    Hybrid: work remotely up to two days per week; or select2.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com