Patient Visit Specialist - Rust Medical Center/ Oncology

• Review and follow orders entered into the EHR by the clinician

• Schedule return visits lab, radiology, STAT & ASAP appointments and advanced imaging

• Obtain Prior Authorization/Referral per payor protocols

• Validates patient MyChart Access

• Prints AVS as applicable with double check for HIPAA privacy

• Collects any backend patient balance such as high deductible

• Communicates effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered

• Appointment reminder calls and rescheduling

• Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations

• Ensure check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat.

• Perform other duties as required

Experience:

• High school or equivalent

• Experience in the medical office, hospital, or clinic with patients and providers is preferred

• Proficiency in prior authorization/certification/referral process is preferred

• Must pass EPIC competency for Registration at completion of Epic Clerical Training class

Professional Requirements:

• Medical terminology training or training completed within six months of hire

• Pass annual competency exam for all areas of responsibility.

• Attend Staff meetings per department expectations

• Requires strong organizational and multi-tasking skill sets

• Significant customer service skills set paramount

Abilities:

• Strong communication and organizational skills

• Ability to multitask, manage appointments, and maintain accurate healthcare records

• Ability to use the Electronic Medical Record (EMR) for scheduling, documentation, and communication.

• Strong customer service skills demonstrate professionalism and empathy

• Ability to handle confidential information as outlined under HIPAA