Payer Underpayment Recover Specialist

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you'll do:

The Payer Underpayment Recovery Specialist is responsible for identifying, validating, documenting, and pursuing payer underpayments to ensure reimbursement is received in accordance with payer contracts, fee schedules, government reimbursement requirements, and organizational billing expectations. This role reviews payment variances, analyzes expected versus actual reimbursement, prepares supporting documentation, and works directly with payers to secure additional payment when underpayments are identified.

This position plays a key role in improving net collection performance, reducing revenue leakage, and supporting a proactive revenue cycle operating model.

Responsibilities/Duties:

• Identify potential payer underpayments by reviewing payment data, contractual allowed amounts, fee schedules, EOBs/ERAs, payer policies, claim history, and expected reimbursement calculations.
• Use Rivet, Modernizing Medicine, Athena, Excel, and payer portals to research reimbursement variances, validate expected payment, and document findings.
• Validate underpayment opportunities by comparing actual payments to contracted rates, payer reimbursement terms, authorization details, procedure coding, modifiers, bundling rules, and applicable payment policies.
• Research payer contracts, fee schedules, reimbursement methodologies, and payer-specific requirements to determine whether additional payment is supported.
• Prepare clear and complete documentation packages to support payer reconsideration, corrected payment requests, appeals, or escalation for additional reimbursement.
• Submit or coordinate submission of underpayment disputes, reconsideration requests, appeals, and payer inquiries within required payer timeframes.
• Track underpayment cases from identification through resolution, including payer response, payment outcome, write-off determination, and escalation status.
• Maintain Excel-based spreadsheets and trackers to monitor underpayment opportunities, dollars identified, dollars recovered, payer response, aging, and root cause trends.
• Partner with billing, coding, payment posting, payer collections, contracting, and revenue integrity teams to resolve payment discrepancies and prevent repeat underpayments.
• Identify trends by payer, CPT code, modifier, provider, practice, location, system, or contract term and escalate recurring issues for operational or contractual resolution.
• Support reporting on underpayment recovery, revenue impact, payer trends, aged cases, overturn rates, and process improvement opportunities.

Systems and Tools

• Rivet for expected reimbursement analysis, variance identification, payer trend review, and reimbursement validation.
• Modernizing Medicine for claim, charge, payment, coding, provider, and patient account review.
• Athena for claim, payment, payer response, account follow-up, and documentation review when applicable.
• Microsoft Excel and spreadsheets for tracking, reconciliation, analysis, reporting, and documentation of underpayment recovery activity.
• Payer portals and clearinghouse tools for claim status, remittance review, reconsideration submission, appeals, and payer correspondence.