Payment Operations Specialist

Authority Brandsatlanta, GA

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Career Development

Job Description

Authority Brands is seeking an organized and detail-oriented Operations Specialist to support our growing Payments Division. This entry-level role is ideal for someone with 1-2 years of experience in payment processing and/or consumer financing support. The Operations Specialist will assist in day-to-day operations, support desk activities, merchant onboarding, and data entry tasks related to both payment processing and financing workflows.This is an exciting opportunity for an early-career professional looking to grow their skill set and gain exposure to financial operations in a fast-paced, service-oriented environment.Key Responsibilities

Serve as a first-line resource on the Payments Support Desk for merchant and franchisee inquiriesAssist with onboarding support for merchants enrolling in consumer financing and payment processing platformsMonitor, log, and track support tickets using internal CRM and ticketing systemsEscalate issues appropriately while ensuring clear and timely communication to internal teams and franchiseesPerform basic data entry and integrity checks related to payment processing setup and consumer financing submissionsSupport report generation and status updates for team leads and managementCollaborate cross-functionally with operations, IT, and support partners to ensure smooth execution of daily tasksStay current on updates to payment systems, lender portals, and internal procedures

Qualifications

1-2 years of experience in payment processing, customer support, or consumer financingFamiliarity with ticketing systems, CRM tools, and digital support workflowsStrong attention to detail and ability to manage multiple tasks in a deadline-driven environmentEffective communication skills, both verbal and writtenProblem-solving mindset and a desire to learn and grow within the roleProficiency in Microsoft Office (especially Excel and Outlook)High school diploma or equivalent required; associate or bachelor's degree preferred

Preferred Qualifications

Experience supporting franchise-based operations or field service businessesExposure to merchant onboarding processes or lender application platformsInterest in fintech or financial services

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FAQs About Payment Operations Specialist Jobs at Authority Brands

What is the work location for this position at Authority Brands?

This job at Authority Brands is located in atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Authority Brands?

Employer has not shared pay details for this role.

What employment applies to this position at Authority Brands?

Authority Brands lists this role as a Full-time position.

What experience level is required for this role at Authority Brands?

Authority Brands is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Authority Brands for this role?

Authority Brands offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Authority Brands?

You can apply for this role at Authority Brands either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.