Payments Operations Specialist - US (M/F/D)

ABOUT US

Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.

We serve two primary customer segments:

• Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
• Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant's embedded finance and white-label solutions.

Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.

Learn more at

www.getpliant.com

ABOUT THE ROLE

As Payments Operations Specialist US (m/f/d), you will play a key role in the day-to-day operations and communicate with internal and external stakeholders as a payments expert. As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail.

The position is open to candidates based in the US.

WHAT YOU´LL DO

• Manage the day-to-day payments and settlement processes
• Monitor payments related systems and complete technical investigations and root-cause analysis
• Own a second level of support ticketing system and handle any escalations resulting thereof
• Recommend and implement the achievement of process enhancements
• Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
• Review data using SQL to gain insights on payments performance and trends

WHAT YOU´LL BRING

• 3+ years of professional experience, preferably at a UK/EU/US FinTech, PSP, PayTech
• You have worked in a Payments Operations department or similar
• You have a solid understanding of card products and issuer processing and have had direct exposure working with Visa and/or Mastercard, experience working directly with card processors is a plus
• You have direct experience with payments processing (Swift, ACH, Wire, RTP, FedNow)
• You have experience working with ticketing systems and completing complex investigations and analysis
• You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment
• You have ability to manage multi channel communications from multiple external partners (scheme, processor, manufacturer, banks)
• You have strong reporting and analytical skills, SQL or Python would be an advantage
• You have a strong proficiency in Excel
• You are a fast learner and are keen to work in an international team with a real opportunity to grow and further your career
• You have strong written and verbal communication skills in English

WHAT WE OFFER

• Unlimited PTO: A flexible time-off policy designed to support a healthy work-life balance and personal well-being.
• Medical & Healthcare: Choice of PPO, HDHP, or regional HMO plans, with 85% / 75% of the premium covered for you / your dependents respectively.
• Health Navigation: Unlimited 24/7 access to Rightway, a personal health guide service to help you find in-network specialists and manage care plans.
• Retirement: 401(k) plan through Betterment, with 4% matching from Pliant.
• Dental & Vision: Premium coverage through Guardian.
• Financial Protection: Employer-paid Life and AD&D insurance. Voluntary short-term and long-term disability options are also available.
• Family & Life: Parental leave and an Employee Assistance Program (EAP) for confidential mental health, legal, and financial coaching.
• Tax-Advantaged Accounts: Support for HSA, Healthcare/Dependent Care FSA, and pre-tax Commuter benefits.
• Culture: Regular company-sponsored events and off-sites, including a company-wide holiday party in Berlin.

At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process-we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.