Payroll And HR Support Specialist

Position Summary

The Payroll and HR Support Specialist is responsible for the accurate and timely processing of U.S. and Canadian payroll while providing hands-on HR operational support for the People Operations and Administration (POA)organization. This role plays a critical part in ensuring payroll compliance, maintaining organized and digitized HR records, and supporting day-to-day POA administrative functions. The ideal candidate has experience processing Canadian and US payroll, is detail-oriented and highly organized, and is comfortable balancing payroll responsibilities with tactical HR projects.

Key Responsibilities

Payroll Administration (U.S. & Canada)

• Process bi-weekly and/or ad-hoc payroll for U.S. and Canadian employees accurately and on schedule
• Ensure compliance with federal, state, provincial, and local payroll regulations
• Manage payroll changes including new hires, terminations, compensation updates, deductions, and garnishments
• Coordinate payroll tax filings, year-end processing (W-2s, T4s), and audits as required
• Partner with Finance and HR to reconcile payroll data and resolve discrepancies
• Respond to employee payroll inquiries in a timely and professional manner
• Experienced in filing Workplace Safety and Insurance Board (WSIB), Employer Health Tax (EHT), Relevé 1 for Quebec, and T2200 forms in Canada.

HR Support & Administration

• Support core HR functions including onboarding, offboarding, employee data maintenance, and document management
• Reorganize the existing HR repository to ensure consistency, accuracy, and compliance
• Digitize paper-based personnel files and other HR records at the Greensboro office, ensuring proper indexing and secure storage
• Maintain confidentiality and compliance with data privacy requirements (U.S. and Canada)
• Assist with audits, compliance reviews, and internal HR reporting as needed
• Provide general HR administrative support to the broader HR team

Process Improvement & Compliance

• Identify opportunities to streamline payroll and HR administrative processes
• Develop and document standard operating procedures (SOPs) for payroll and HR file management
• Ensure HR records retention practices meet legal and company standards

Qualifications

Required Qualifications

• 3+ years of payroll and/or HR administrative experience
• Hands-on experience processing U.S. payroll; Canadian payroll experience required
• Working knowledge of U.S. and Canadian payroll laws, taxes, and compliance requirements
• Strong organizational skills with experience managing physical and digital HR records
• High attention to detail and commitment to confidentiality
• Proficiency with HRIS and payroll systems (e.g., ADP, UKG,Isolved, PayWorks, Payfluence, Ceridian, Quota Path, or similar)
• Strong communication and problem-solving skills

Preferred Qualifications

• Payroll certification (CPP, PCP, or equivalent)
• Experience supporting multi-state U.S. payroll
• Experience leading or supporting HR digitization or file conversion projects
• Familiarity with HR compliance and records retention requirements

Work Environment

• Hybrid role (On-site and Remote) role based in the Greensboro, NC office
• Regular interaction with HR, Finance, and employees across the U.S. and Canada
• Hands-on work involving both digital systems and physical file management

Key Competencies

• Strategic thinking and long-term planning
• Strong analytical and financial acumen
• Problem-solving and risk assessment solving and risk assessment solving and risk assessment
• Relationship building and stakeholder management
• Excellent communication and negotiation skills

Key Performance Indicators (KPIs)

Payroll Accuracy & Timeliness

• Payroll accuracy rate: 99.5% error-free payroll runs
• On-time payroll processing: 100% of payrolls processed by scheduled deadlines
• Payroll issue resolution: Payroll-related inquiries resolved within 2 business days

Compliance & Controls

• Audit findings: Zero material audit findings related to payroll or HR records
• Tax and filing compliance: 100% on-time payroll tax filings (U.S. and Canada)

HR Records & Digitization

• HR file digitization completion: 100% of existing paper files digitized and indexed within agreed project timelines
• HR repository organization: Fully standardized and searchable HR repository with documented structure
• Data accuracy: 99% accuracy rate in employee records

Operational Efficiency

• Process improvement initiatives: At least 2 documented payroll or HR process improvements annually
• HR administrative turnaround: New hire and employee record updates completed within 1-2 business days