Payroll Approver PT

Position Summary

The P4C Approver plays a critical role within the Processing department, serving as the first point of contact when clients submit payroll for processing. This position is responsible for identifying and resolving payroll errors and approving payrolls for final processing. The Approver works closely with internal departments and directly with clients to ensure accuracy and timely resolution.

Essential Functions and Responsibilities

• Troubleshoot issues with payrolls submitted for processing.
• Run Wage & Tax reports to determine if postdated payrolls require processing.
• Evaluate payrolls that are placed on hold and determine next steps.
• Collaborate with the Tax Department on payrolls with tax-related errors.
• Communicate with the Banking Department regarding payrolls with banking or funding issues.
• Work with the Implementation Team to assist with processing first-time payrolls.
• Log support calls for client issues requiring database adjustments.
• Contact clients regarding payroll submissions that require check date changes.
• Respond to cases in the P4C Admin Queue in Salesforce.
• Monitor email alerts for technical issues related to payroll submissions.
• Engage in Teams chats to respond to internal department inquiries.
• Answer client phone calls regarding payroll questions.
• Assist clients with tracking payroll packages.
• Support Processors with issues that arise during payroll processing.
• Perform payroll processing when necessary.
• Monitor and address any errors related to New Hire Reporting for clients.
• Distribute Garnishment Orders that are submitted to P4C in error.
• Offer assistance to fellow Approvers when duties are caught up or queues are clear.

Required Skills and Experience

• Excellent communication skills, both verbal and written, with the ability to report issues or explain solutions in a clear and concise manner.
• Strong problem-solving skills with the ability to troubleshoot issues independently while following established protocols.
• Proficient in using Microsoft Outlook, Word, and Excel; familiarity with Salesforce is a plus.
• Superior organizational skills and the ability to multitask when needed.
• Ability to work well as part of a team and independently as needed.
• Comfortability talking on the phone.
• Basic math skills.
• Strong customer service skills and experience is preferred.
• P4C Payroll processing and/or Foundation knowledge is a plus but not required.