Payroll / Payroll Client Services/Csr
CaselleProvo, UT
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Job Description
At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.
As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.
You'll be the kind of person who enjoys learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether it's helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, you'll play an important role in shaping how our clients see us - as trusted partners who care about their success.
A few things that will help you succeed in this role:
- 1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
- Excellent verbal and written communication skills - you're clear, empathetic, and professional.
- A knack for troubleshooting and problem-solving, paired with curiosity and patience.
- Comfort with technology and a genuine desire to help people succeed with it.
- Bonus Points: Previous payroll experience, or light accounting experience.
In return, you'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.
If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.
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FAQs About Payroll / Payroll Client Services/Csr Jobs at Caselle
What is the work location for this position at Caselle?
This job at Caselle is located in Provo, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Caselle?
Employer has not shared pay details for this role.
What employment applies to this position at Caselle?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Caselle?
You can apply for this role at Caselle either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.