Payroll Customer Service And Support Specialist

Commonwealth Payroll & HRMarblehead, MA

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Job Description

Customer Service and Support Specialist Marblehead, Ma | Hybrid/In-Office/Remote | Full-Time

Are you passionate about client service and ready to take the next step in your career in payroll and HR tech? Join our team as a Customer Service and Support Specialist and help businesses thrive by supporting them through their payroll, tax, and HR technology needs.

In this role, you'll work directly with clients to resolve payroll inquiries, build onboarding and benefits tools in the isolved platform, and train users on best practices. You'll manage support cases through our CRM, contribute to process improvements, and become a trusted partner to the organizations we serve.

We're looking for someone who is detail-oriented, tech-savvy, and confident communicating with clients across various channels. Prior experience in payroll or using platforms like isolved is a plus - but above all, we're looking for someone with a customer-first mindset and a drive to grow.

What You'll Do:

Support clients with payroll, tax, timekeeping, benefits, onboarding, and more
Troubleshoot issues, ensure data accuracy, and provide platform training
Manage tasks through CRM systems like Salesforce and collaborate with internal teams
Help improve our service and client experience through proactive support

What You Bring:

Experience in payroll, tax, or HR systems preferred (especially isolved)
Clear communication skills and strong attention to detail
Ability to manage multiple priorities and maintain a solution-oriented mindset
A collaborative, team-focused attitude

What We Offer:

Competitive salary
Medical, dental, vision, and 401(k) with company match
PTO and company-paid holidays
Ongoing training and career development
A supportive, team-oriented culture that values your contributions

Ready to make an impact and grow your career with a company that puts people first? Apply now and let's grow together.

#hiring #payrolljobs #customersupport #HRtech #iSolved #careers #CommPayHr

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FAQs About Payroll Customer Service And Support Specialist Jobs at Commonwealth Payroll & HR

What is the work location for this position at Commonwealth Payroll & HR?

This job at Commonwealth Payroll & HR is located in Marblehead, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Commonwealth Payroll & HR?

Employer has not shared pay details for this role.

What employment applies to this position at Commonwealth Payroll & HR?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Commonwealth Payroll & HR?

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