Payroll Specialist

• Fulfill day-to-day functions of the payroll service team including but not limited to: Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems.
• Ensure company representatives utilize appropriate processing procedures within federal, state, and local compliance regulations.
• Effectively manage relationships within defined SLAs while providing ongoing research, resolution, product support, and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors.
• Act as the Level 2 Customer Experience team for payroll-related inquiries submitted via Service Request ticketing system, phone, and other various channels (including team email box management).
• Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement.
• Manage leaves of absence and calculation of supplemental benefit payments.
• Support Senior Payroll Analysts in delivering high-quality results to payroll customers.
• Support recurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders.
• Support various project initiatives including collection of user requirements for system enhancements and solutions.
• Support periodic and cumulative audit processes for monthly, quarterly, and annual activities.
• Other duties as assigned.

• 3 years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment.
• 2 years in a customer service-related field and ability to demonstrate strong customer relationship skills.
• Experience with top-tier payroll and HRIS systems (UltiPro, Kronos, Workday, or similar).
• Ability to troubleshoot and resolve requests using pre-defined and creative solutions.
• Expertly interpret, create, and present a variety of instructions furnished in written, oral, and diagram or schedule form.
• Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals.
• Payroll audit, control, quality assurance, and/or tax management experience.
• Payroll accounting experience including GL posting, accruals, and reconciliation of payroll expenses.
• Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word, and PowerPoint.

• APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred.
• Bachelor's degree preferred.

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