Payroll Specialist

MindlanceLakeland, FL

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Overview

Remote

On-site

Job Description

Responsibilities:Tier 2 Case Management

-Serve as the escalation point for complex payroll inquiries and case investigation beyond Tier 1 resolution

-Analyze payroll data, identify root-case issues, and coordinate corrective actions across HR, Finance and IT systems

-Manage end-to-end case lifecycle; intake, documentation, investigation, resolution and closure

-Maintain accurate case records in the case management system, ensuring compliance with audit and regulatory requirements

-Produce regular metrics and reports (e.g. case volume, SLA compliance, root-cause trends.)

-Partner with internal stakeholders to develop process improvements and preventative controls

-Provide training and knowledge transfer exchanges with Tier 1 staff on recurring issues and best-practice resolutionsRequired Qualifications:US Citizenship requiredBachelors degree in Business, Finance, Accounting, Human Resources, or related field (or equivalent experience)Minimum 3 years in payroll processing, case management; at least 1 year handling Tier 2 or high-level payroll issuesProficiency with payroll systems (SAP ECP a plus!), Strong excel/Power Query abilitiesUnderstanding of federal/state payroll tax regulations (e.g., FICA, IRS, state withholding)Demonstrated problem-solving skills with data-driven decision makingExcellent written and verbal communication; ability to convey complex issues to non-technical audiencesDemonstrated knowledge of Payroll principles & processesDesired skills /Competencies:Certified Payroll Professional (CPP)Strong SAP Employee Central systems experienceCustomer service mindset with a focus on timely, accurate resolutionStrong organizational skills; ability to prioritize multiple cases simultaneouslyCollaborative approach - works effectively across functions and levelsContinuous improvement - proposes and implements process enhancements

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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FAQs About Payroll Specialist Jobs at Mindlance

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This job at Mindlance is located in Lakeland, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Mindlance?

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