Payroll Support Specialist

About the Role

Surge Staffing is seeking a customer-focused and detail-oriented Payroll Support Specialist to join our growing team. This position plays a critical role in supporting branch offices with payroll processing, Time & Labor system assistance, and payroll-related inquiries.

The ideal candidate is a strong communicator who enjoys helping others, solving problems, and delivering exceptional customer service. This role requires someone who can effectively manage multiple priorities, maintain confidentiality, and remain calm under pressure while ensuring accurate and timely payroll support.

Key Responsibilities

Payroll Support

• Assist branch offices with entering and processing payroll accurately and efficiently.
• Support branches with payroll-related questions, issues, and troubleshooting.
• Ensure timely and effective resolution of payroll concerns.
• Train branch personnel on resolving temporary employee payroll issues.

Time & Labor System Support

• Serve as a primary support resource for the Time & Labor platform across all branch locations.
• Guide users through system processes and best practices.
• Troubleshoot system-related issues and escalate when necessary.

Payroll Administration

• Update employee information within company systems, including:
• Direct deposit enrollment and changes
• Wage garnishments
• Employment verifications
• Other payroll-related updates
• Maintain accuracy and confidentiality of employee records and payroll information.

Customer Service & Problem Resolution

• Deliver exceptional customer service to branch teams and internal stakeholders.
• Use sound judgment and discretion to resolve payroll issues efficiently.
• Build positive relationships through effective communication, active listening, and professionalism.
• Demonstrate a willingness to go above and beyond to support branch operations.

Qualifications

Required

• Excellent communication, customer service, and active listening skills.
• Strong analytical and problem-solving abilities.
• Exceptional organizational and time management skills.
• Strong computer and data entry skills.
• Ability to handle highly confidential information with discretion.
• Ability to work effectively in a fast-paced environment and remain calm under pressure.

Preferred

• Previous payroll, administrative, customer service, or support experience.
• Experience working with payroll, HRIS, or Time & Labor systems.
• Experience providing training or support to remote teams.

Skills & Competencies

• Customer-first mindset.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize workload effectively.
• Positive attitude and solution-oriented approach.
• Team player with the ability to work independently.
• Strong decision-making and critical-thinking skills.

Why Join Surge Staffing?

At Surge Staffing, we are committed to helping people and businesses succeed. As a Payroll Support Specialist, you'll have the opportunity to make a direct impact by supporting our branch teams, ensuring payroll accuracy, and delivering exceptional service across the organization.

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