Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Paid Holidays
Job Description
Hawks Cay Resort is currently seeking guest experience PBX Agents to join our dynamic call center team!
Successful candidates will possess the following skills and expertise:
- 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
- 1+ year experience with multi-line phone systems is required.
- Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
- Must be a creative problem solver with superior follow-up skills.
- Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
- Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
- Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred
Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.
#INDHC
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FAQs About PBX Agent Jobs at EOS Hospitality
What is the work location for this position at EOS Hospitality?
This job at EOS Hospitality is located in Marathon, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at EOS Hospitality?
Employer has not shared pay details for this role.
What employment applies to this position at EOS Hospitality?
EOS Hospitality lists this role as a Full-time position.
What experience level is required for this role at EOS Hospitality?
EOS Hospitality is looking for a candidate with "Senior-level" experience level.
What benefits are offered by EOS Hospitality for this role?
EOS Hospitality offers Paid Holidays for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at EOS Hospitality?
You can apply for this role at EOS Hospitality either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.