Pediatric Therapy Clinic Manager

• Direct and coordinate daily operations across all therapy departments: Speech, Audiology, OT, and development center.
• Maintain clear clinic workflows, troubleshoot bottlenecks, and ensure appointments run on time.
• Manage physical space, supply ordering, maintenance needs, and vendor relations.
• Ensure HIPAA, OSHA, and clinical compliance standards are met across departments.

• Provide direct supervision to front desk staff, administrative assistants, and clinic aides.
• Support Clinical Leads and therapy staff with scheduling, documentation tracking, and productivity.
• Lead weekly operations meetings and contribute to leadership huddles.
• Drive a positive, solutions-oriented workplace culture with high expectations and strong support.

• Optimize therapist schedules for productivity, caseload balance, and availability.
• Coordinate cross-department scheduling for evaluations and interdisciplinary services.
• Monitor patient flow and maximize clinician utilization based on data and demand.

• Therapist productivity (billable hours).
• Patient attendance and cancellations.
• Caseload capacity and referral conversions.
• Monthly revenue and visit counts per service line.
• Identify performance trends, propose action plans, and implement improvements with leadership.

• Serve as a point of contact for escalated parent or caregiver concerns.
• Work closely with the intake and billing team to ensure timely communication and follow-up.
• Monitor satisfaction and retention through surveys and direct feedback.
• Collaborate on family engagement strategies, education events, and resources.

• Assist and support onboarding for all new hires.
• Maintain training resources and checklists to ensure quality onboarding.
• Support cross-training, mentorship, and leadership development across the team.

• Bachelor’s Degree in Healthcare Administration, Business, or related field.
• 3+ years of clinic, medical office, or therapy practice management experience.
• Strong understanding of EMR systems, billing workflows, and appointment scheduling tools.
• Proficient in Excel/Google Sheets and data analysis (pivot tables, charts, trends).
• Exceptional time management, communication, and organizational skills.
• Proven leadership experience managing staff, projects, or departments.

• Driven & Focused – You’re goal-oriented, self-motivated, and don’t need to be micromanaged.
• Detail-Oriented & Organized – You can spot inefficiencies and build processes to fix them.
• Compassionate & Ethical – You always do what’s right, even when it’s hard.
• People-Centered – You enjoy coaching, mentoring, and supporting others.
• Team-Oriented – You work well with a variety of personalities and prioritize collaboration.
• Data-Minded – You love numbers and use them to guide decisions and drive growth.

• Quality over quantity.
• Empowered staff who are treated like professionals.
• Open communication, honest feedback, and team accountability.
• Supporting not just the child, but the whole family.

At Davies Institute for Speech and Hearing (DISH), we believe in utilizing a whole-family approach that teaches children, parents, and family members how to move through the early education and developmental journey. We believe that student success is not only dependent on the child’s abilities, but on family involvement throughout the education process. From newborn hearing screenings to college acceptance letters, our goal is to help your child excel past milestones and to provide parents with the best resources to help them along the way.Our families work directly with staff members to help build and develop appropriate goals and milestones based on their exact needs. Parents and children will work with teachers, speech therapists, audiologists, and occupational therapists based on their child’s comprehensive evaluation. Services are offered year-round by our wonderful staff and parents are always encouraged to be involved and ask any questions that may come up in the process. Our staff works together WITH the families in order to keep constant communication on child development and progress throughout the year.