Peer Mentor - Outreach Worker - Raleigh (Veterans Only) (63928)
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Overview
Job Description
SUMMARY: The Peer Mentor provides direct outreach and pre-screening to potential individuals interested in enrolling in the Supportive Services for Veteran Families Program. Qualified candidate must possess a clear understanding of the service delivery system and the resources available for veterans and their families. Individual will provide peer support, mentoring, and coaching to SSVF program participants to help them access and navigate community and veteran resources. This individual will also serve as a quality assurance representative to veteran households accessing SSVF funds and participate as a member of the strengths-based Case Management team.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at this time)
Outreach
- Identify locations frequented by potential veteran applicants (including veteran family members)
- Provide direct outreach to veterans and their families in their naturally occurring environments (i.e. home visits and community visits)
- Engage and build rapport with target population
- Provide identification of and pre-screening for eligibility of potential applicants
- Coordinate initial screening and assessment with Case Management team
- Participate in Stand Downs and other VA/community outreach activities
- Provide client access to services and community resources as needed
Support
- Provide peer support, mentoring, and coaching to SSVF participants through assistance in navigating and accessing veteran and mainstream resources
- Accompany veterans to appointments, when appropriate
- Provide peer support and mentoring in securing permanent housing
- Facilitate discussion and training in peer groups, as determined by the Case Management team
- Monitor and document participation, progress, referrals, and services provided to participant
- Assist Case Management team in preparing discharge plans and follow-up contact with SSVF program participants
- Complete paperwork and data reports as requested by the Program Team including use of HMIS
Networking
- Attend agency, community, and supervisory meetings, as needed
- Maintain working relationships with community agencies to provide comprehensive services to participants
- Maintain working relationships with veteran serving organizations
- Attend in-service trainings and outside conferences/workshops, as requested by the Program Manager
OTHER RESPONSIBILITIES:
- Comply with all applicable training requirements
- Comply with all company safety, personnel and operational policies and procedures
- Comply with work schedule to ensure effective operations of Agency programs
- Contributes positively as a member of a productive and cooperative team
- Performs other duties as necessary
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