People Support Center Representative I

Job Title:

People Support Center Representative I

Department:

Human Resources

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under close supervision, this position provides People Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems.

Job Description:

Key Responsibilities:

• Document People Support Center call activities and assign to appropriate party using the internal management tools 

• Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness 

• Address routine incoming employee inquiries by resolving all HR questions promptly during the incoming phone call, escalate lengthier and more complex calls 

• Communicate and interpret HR and Payroll policies and procedures for all levels of employees 

• Provide self-service guidance to employees related to the accuracy and completeness of personnel records 

• Support HR technology and application testing, implementations, and/or updates 

• Perform additional administrative duties as the need arises

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Schedule:

• Prefer flexibility to work a shift within a 7:00 AM – 7:00 PM window

Qualifications:

Minimum Qualifications:

• High School Diploma/GED with 6 or more months of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry

• AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences

• Experience using computers and phones in a professional/office setting

• Ability to accurately analyze situations and reach productive decisions based on informed judgment

• Ability to act professionally, maintaining composure and confidentiality

• Ability to follow established procedures

• Ability to communicate effectively through all mediums

• Proficient active listening skills

• Ability to manage multiple priorities

• Ability to work individually or as part of a team

• Maintain a people-centric mentality

• Ability to learn new technologies related to the job

Preferred Qualifications:

• Spanish speaking or other multilingual capability

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Human Resources, Transportation/Logistics

Job Opening ID:

00624928 People Support Center Representative I (Evergreen) (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.