Performance & Coaching Specialist

Job Title: Performance & Coaching Specialist

Location: Towson, MD

Employment Type: Full-Time

About the Role

Stouffer Legal is looking for a Performance & Coaching Specialist who can work closely with our attorneys to enhance communication, elevate the client experience, and drive measurable performance improvement. This position plays a critical role in ensuring our attorneys are consistently delivering five-star experiences while achieving individual and team goals.

Key Responsibilities

- Provide one-on-one coaching to attorneys to improve communication and client engagement- Lead weekly team meetings with 10–20 people to deliver instruction, feedback, and motivation- Review recorded or live client presentations and provide performance-enhancing feedback- Collaborate with other departments (workshop, client services, business development) to optimize conversions- Develop and implement ongoing coaching programs aligned with company goals- Train new hires using company materials and custom-developed content- Deliver coaching across all performance levels, including low performers with improvement plans- Monitor and report department and individual performance metrics weekly- Use varied coaching techniques to accommodate different learning styles and goals

Core Competencies

- Strong performance coaching and motivational leadership skills- Ability to build a growth-oriented, high-accountability culture- Experience setting benchmarks and coaching teams to exceed them- Skilled in training development and delivery (individual and group)- Familiar with conversion metrics and performance tracking across a revenue funnel- Capable of working across departments to align training with business objectives- Confident in presenting, giving feedback, and coaching both new and seasoned professionals- Proficient with Windows-based systems and Microsoft Office 365

Benefits

- Pay day twice a month on the 7th and 21st- Eligible for benefits upon start date- Health Insurance (CareFirst) with 50% company contribution- Dental and Vision Insurance offered- Short-term and Long-term Disability Insurance 100% paid by company- Basic Group-Term Life Insurance 100% paid by company- 401k Contribution with up to 4% match, no vesting period- Paid-time off starts at 15 days per year and increases with tenure- 7 paid holidays- Employee discount- Paid training

What You Can Expect in the Hiring Process

- Submit application- Phone interview (10–15 minutes)- Virtual (Microsoft Teams) interview (1 hour)- Complete candidate assessment (emailed to you)- In-person interview (1 hour)- Job offer- You're hired!

Application Instructions

- Please include a cover letter, resume, and statement of interest with your application.- If you're passionate about coaching professionals, driving performance, and contributing to a high-growth estate planning law firm, we want to hear from you!- We look forward to reviewing your application and welcoming the newest member to our team!

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm.