Personal Banker/Customer Service Rep III - Sarasota Branch (Sarasota, FL)

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness.

Role Summary

We are looking for a high-performing customer service professional to join our team at our Sarasota Branch (4048 Jenkins Place, Sarasota, FL 34238). Our ideal candidate thrives in a team environment and has a passion for helping people. This is a full time, onsite position. Success in this role is not measured with high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. Our ideal candidate will thrive in a collaborative, team-based environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning.

In compliance with Florida state regulations, Third Federal Savings and Loan participates in the E-Verify program.

Responsibilities

• Assist customers with banking transactions on the platform, in the teller area, or over the telephone
• Run a teller window
• Open depository accounts (checking, savings, certificate of deposit, IRA's)
• Resolve customer issues on the platform
• Assist in all areas of the branch

Requirements

• High school diploma or equivalent
• 6+ months of recent retail bank teller experience and/or 3+ years of high-volume cashing-handling experience
• Recent experience working on the platform with new account openings and resolving customer issues preferred
• Outstanding customer service skills, including professional grammar and demeanor
• Positive, proactive, and friendly interpersonal skills
• Exposure to conventional first mortgages is a plus

Third Federal Perks & Benefits

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Our anticipated pay range for this position is $18.00 - $22.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.