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Personal Lines Insurance Account Manager

Mountcastle InsuranceWinston-Salem, North Carolina
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Hybrid | Winston-Salem, NC | Full-Time

Join a team with deep roots and strong values. Mountcastle Insurance, a trusted name in North Carolina since 1890, is seeking an Account Manager to help us continue delivering top-tier service to our insurance clients. If you're relationship-focused, detail-oriented, and ready to grow your insurance career, we’d love to meet you. This role offers a competitive base salary with unlimited commission potential—your earning power is in your hands. 

What You’ll Do

  • Serve as the main point of contact for clients—handling policy updates, quotes, claims assistance, and renewals.

  • Educate and advise clients on coverage options that fit their needs and budgets.

  • Onboard new clients from start to finish: gather data, quote, bind, and handle cancellations or transitions.

  • Proactively review policies, recommend coverage changes, and round out accounts.

  • Resolve service issues quickly and professionally, ensuring client satisfaction at every step.

  • Maintain thorough records of all client interactions in our agency management system.

What You Bring

  • 2+ years of experience in a customer service role, preferably in the insurance industry

  • Strong communication skills—friendly, clear, and confident

  • Organized, detail-focused, and able to juggle multiple tasks with ease

  • Prior experience as a licensed insurance professional preferred

  • North Carolina Property & Casualty License

Perks & Benefits

  • Bonus opportunities

  • Generous commission plan

  • Hybrid work schedule

  • Paid holidays, vacation, and personal time

  • Health, Dental & Vision Insurance

  • 401(k) with company match

  • Ongoing education & professional development

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FAQs About Personal Lines Insurance Account Manager Jobs at Mountcastle Insurance

What is the work location for this position at Mountcastle Insurance?
This job at Mountcastle Insurance is located in Winston-Salem, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Mountcastle Insurance?
Employer has not shared pay details for this role.
What employment applies to this position at Mountcastle Insurance?
Mountcastle Insurance lists this role as a Full-time position.
What experience level is required for this role at Mountcastle Insurance?
Mountcastle Insurance is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Mountcastle Insurance for this role?
Mountcastle Insurance offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Mountcastle Insurance?
You can apply for this role at Mountcastle Insurance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.