Personal Lines P&C Call Center Supervisor

Safepoint MGA, LLCTampa, FL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Are you an insurance professional with a passion for leadership? Are you interested in leading a team to provide exemplary customer service? Submit your application to our Personal Lines Customer Service Supervisor role today!Job SummarySupervising Customer Service team members in a business unit and call center environment. Develop and lead a team of Customer Service Representatives to ensure the highest level of customer service is provided and that the customer service integrity established by the company is adhered to and enforced.Duties and responsibilities

Directly involved in the recruitment of the Customer Service employees.
Create comprehensive training program for newly hired employees.
Facilitate training program and job shadowing program.
Partner with technology to build efficiency and automation into the work flow.
Partner with Marketing to build agent relations.
Responsible for establishing productivity and quality metrics and the departmental adherence to these established metrics.
Communicates effectively internally and externally.
Other tasks and projects as may be assigned

Essential Functions

Ability to communicate clearly verbally and in writing
Ability to supervise and provide guidance to Customer Service Representatives and direct reports
Ability to obtain and maintain resident licensing through the Florida DFS and reciprocal licensing in all 50 states in the continental US
Ability to think critically, assess risk, and make informed decisions
Ability to commit to attendance schedule on-site

Qualifications

5-7 years of experience in property and casualty insurance.
2-3 years of experience as a Supervisor in a call center environment
State of Florida 440, 20-44, or 220 licensure, or the ability to obtain a 440 license within first 30 days
Thorough knowledge of the underwriting process and the analytics involved.
Excellent communication and organizational skills
Advanced computer skills and strong systems knowledge
College degree preferred

Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and armsWorking ConditionsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.Safepoint MGA, LLC does not offer immigration sponsorship or support for this role. This includes serving as the immigration employer of record or providing documentation or assistance for work authorization processes now or in the future, including H-1B, OPT, STEM OPT, CPT, J-1, etc.Compensation and BenefitsWe recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
15 Paid Time-Off Days
3 Discretionary Days
5 Parental Leave Days
5 Jury Duty Days
5 Bereavement Days
8 Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance (company paid premium)
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
Company paid AAA Membership
Company paid Identity Theft Protection
Other Ancillary Insurance Benefit Programs
And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

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FAQs About Personal Lines P&C Call Center Supervisor Jobs at Safepoint MGA, LLC

What is the work location for this position at Safepoint MGA, LLC?

This job at Safepoint MGA, LLC is located in Tampa, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Safepoint MGA, LLC?

Employer has not shared pay details for this role.

What employment applies to this position at Safepoint MGA, LLC?

Safepoint MGA, LLC lists this role as a Full-time position.

What experience level is required for this role at Safepoint MGA, LLC?

Safepoint MGA, LLC is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Safepoint MGA, LLC for this role?

Safepoint MGA, LLC offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Family/Dependent Health, Paid Holidays, Paid Vacation, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Safepoint MGA, LLC?

You can apply for this role at Safepoint MGA, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.