Pharmacy Application Support / Desktop Support Specialist || Initially Onsite To Raleigh/Durham, NC
DMS Vision Incstebbins, AK
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Overview
Remote
On-site
Job Description
Hi, Hope all is well,
Please respond me with Updated resume if you would like to apply for this contract Position,
Pharmacy Application Support / Desktop Support Specialist || Initially Onsite to Raleigh/Durham, NC
Job Location Initially Onsite Raleigh/Durham - may become more remote over time
Job Start Date TBD
Contract Length 6+ Months (likely extension / long-term support)
Job Description
We are seeking a Pharmacy Application Support / Desktop Support Specialist to support a pharmacy environment utilizing PrimeRx (pharmacy operating system). This role is a hybrid of onsite help desk, desktop support, and application support, with a strong focus on stabilizing system performance and device integrations.
The ideal candidate will have experience supporting pharmacy systems (PrimeRx, PioneerRx, Rx30, or similar) and troubleshooting integrations with devices such as label printers and other pharmacy hardware.
This role will be critical in stabilizing operations ahead of go-live and supporting ongoing system improvements and integrations.
Top 3 4 Required Skills
- Experience supporting pharmacy systems (PrimeRx, PioneerRx, Rx30, etc.)
- Strong desktop support / help desk troubleshooting experience
- Experience with device integrations (label printers, scanners, peripherals)
- Ability to troubleshoot application issues and system inconsistencies
Breakdown of Duties
- Provide onsite support for PrimeRx pharmacy system and related applications
- Troubleshoot and resolve application issues, inconsistencies, and performance problems
- Support device integrations including label printers, scanners, and other peripherals
- Diagnose and resolve configuration issues (e.g., printing errors, system settings)
- Work closely with vendors (PrimeRx) to escalate and resolve system issues
- Assist with workflow improvements and system stabilization efforts
- Support go-live activities and ensure operational readiness
- Provide general desktop and help desk support for end users
- Assist with API integrations and ongoing development efforts (long-term)
- Document issues, resolutions, and best practices
Hiring Requirements
- 3 5+ years of experience in application support, desktop support, or help desk roles
- Experience supporting pharmacy or healthcare applications
- Strong troubleshooting skills across software, hardware, and integrations
- Ability to work onsite and support end users directly
- Strong communication skills and ability to work with both technical and non-technical users
Preferred Skills
- Experience with PrimeRx or similar pharmacy platforms (PioneerRx, Rx30, etc.)
- Experience with label printers and pharmacy device integrations
- Exposure to API integrations or system integrations
- Experience working with vendors and third-party support teams
- Healthcare or pharmacy operations experience
What Success Looks Like
- Stabilized PrimeRx system with minimal operational disruptions
- Reliable and consistent device integrations (label printing, etc.)
- Improved workflows and reduced recurring issues
- Strong support presence for end users
- Smooth transition to a more remote support model over time
Thanks & Regards Akhilesh@dmsvisions.com 972-645-0322, 110
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FAQs About This Job
What is the work location for this position at DMS Vision Inc?
This job at DMS Vision Inc is located in stebbins, AK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at DMS Vision Inc?
Employer has not shared pay details for this role.
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