Pharmacy Care Coordinator

Date Posted: 02/27/2026

Hiring Organization: Rose International

Position Number: 497687

Industry: Insurance

Job Title: Pharmacy Care Coordinator

Job Location: Remote, USA

Work Model: Remote

Shift: 9.00 am to 5.30 pm CST/EST

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 3

Min Hourly Rate ($): 12.50

Max Hourly Rate ($): 12.50

Must Have Skills/Attributes: Medical Terminology, Pharmacy

Experience Desired: Medication adherence or MTM experience (2-3 yrs); Strong call center communication skills (2-3 yrs)

Required Minimum Education: High School Diploma or equivalent

Preferred Education: Bachelor’s Degree

C2C is not available

Job Description

Requirements:

• 1+ years of Pharmacy Technician experience

• Active Pharmacy Technician Licensure (RPhT) in the desired state of employment

• Must have a designated secure and private workspace free of distraction and protecting HIPAA confidentiality of our members. No childcare permitted during working hours.

• Must have access to install secure high-speed internet via cable/DSL in home Preferred.

Qualifications:

• National Pharmacy Technician Certification (CPhT)

• Multi-lingual (Spanish, Mandarin, Cantonese, Russian, Vietnamese preferred)

• Associate or bachelor’s degree

• Call Center experience, Advanced Certification(s)

• Experience delivering on business goals with focus on CMS STARs, HEDIS

• Working knowledge of Microsoft Excel, Word, Visio

• Trained in health literacy

• Exceptional Punctuality and Timeliness

• Advanced organizational skills & an attention for detail

• Ability to work in a rapidly changing environment

Overview (Pharmacy Care Coordinator)

The Pharmacy Technician (PT) will report to the Pharmacy Team Supervisor within client at Home Pharmacy Stars Team. The primary responsibility of the PT will be to perform telephonic engagements with members of the client’s at Home plans served by the UAH program. They will provide services such as optimizing medication therapy, adherence discussions, and much more. The PT will be an integral part of a team of Clinicians of varying disciplines and will be expected to meet or exceed established productivity and quality metrics as well as staying engaged throughout the process, helping the department reach yearly goals together as a team.

Responsibilities

• Speak with eligible members over the phone to offer and conduct Medication Adherence Consultation services

• Primarily via cold calling or answering an inbound Auto-Dialer

• Obtain information and perform data entry of Adherence barriers, Allergy history, medical conditions and other pertinent member-related information including dosage, frequency, and indications of medications

• Provide information to qualified members about plan services and potential benefits and direct them via warm transfer to appropriate resources

• Maintain performance standards including weekly / monthly calls, production metrics and quality assurance

• Serve as subject matter expert (SME) for pharmacy applications, including the XLCare platform

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.