Pharmacy Care Technician

Date Posted: 02/27/2026

Hiring Organization: Rose International

Position Number: 497691

Industry: Insurance

Job Title: Pharmacy Care Technician

Job Location: San Antonio, TX, USA, 78257

Work Model: Onsite

Shift: 10am-7pm CST, Monday-Friday with rotating Saturdays from 9am-6pm CST

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 3

Min Hourly Rate ($): 16.00

Max Hourly Rate ($): 16.00

Must Have Skills/Attributes: Call Center, Healthcare, Pharmacy

Experience Desired: Background in Pharmacy and/or Healthcare (1 yrs); Call Center Experience (1 yrs)

Required Minimum Education: High School Diploma or equivalent

C2C is not available

Job Description

JOB ID: 116195

Required Skills

• High School Diploma or GED

• Background in Pharmacy and/or Healthcare

• 1 year experience in a pharmacy or medical setting

• 6 months call center experience

• 1 year experience working with Microsoft Office products (Word, Outlook, Excel, Teams, etc.)

• 1 year experience with Pharmacy and/or medical terminology knowledge base

• Basic knowledge of system troubleshooting

• Strong multitasking skills

• Ability to navigate multiple systems simultaneously

• Strong customer service and communication skills

• Ability to work independently and adhere to assigned schedules

• Strict adherence to HIPAA and compliance policies

Desired Skills

• Pharmacy Technician License preferred

• Experience supporting Medicare drug-related issues

• Experience reviewing prescription claim documentation

• Experience handling escalated inquiries across multiple communication channels

• Participation in quality improvement initiatives

Job Duties

• Manage high volume inbound and outbound calls to support medication adherence, prescription refills, provider follow ups, and member outreach in a fast-paced call center environment.

• Navigate multiple systems while delivering accurate information to members, providers, and clinical staff.

• Review prescription claim documentation.

• Handle escalated inquiries across various communication channels.

• Translate prescriber notes and documentation.

• Support Medicare drug related issues.

• Provide administrative support.

• Participate in quality improvement initiatives.

• Maintain professionalism, strong organizational skills, and excellent customer service.

• Adhere strictly to HIPAA and compliance policies.

• Maintain consistent attendance and adhere to assigned schedules, including Saturdays.

Typical Day

• Take inbound calls from members regarding prescription refills and medication questions.

• Conduct outbound calls for medication adherence outreach and provider follow-ups.

• Review and document prescription claims and prescriber notes.

• Escalate complex issues appropriately to clinical staff or supervisors.

• Assist with Medicare-related pharmacy inquiries.

• Update documentation across multiple internal systems.

• Support reporting, administrative tasks, and quality initiatives.

• Maintain schedule adherence in a structured call center environment.

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.