Pharmacy Customer Service Representative

HEALTH CARE PARTNERSConway, SC

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Job Description

Job Summary

"Turn Prescriptions into Pathways to Better Health."

As a Pharmacy Customer Service Representative Health Care Partners of South Carolina, you’ll be more than a point of contact—you’ll be a lifeline for patients who depend on timely, affordable access to their medications. Every day, you’ll listen with empathy, solve problems with care, and guide patients through prescription refills, insurance challenges, and cost-saving programs like 340B. Your work will help remove barriers to treatment, build trust, and ensure that no one in our community has to choose between their health and their budget. Here, your compassion and dedication will directly change lives.

Essential Duties and Responsibilities:

•Assist patients in person and by phone with prescription refills, new orders, and medication questions.

•Coordinate with pharmacists, providers, and insurers to resolve coverage or authorization issues.

•Educate patients on medication access programs, including 340B.

•Maintain accurate records in pharmacy software and EHR systems while protecting patient privacy.

Experience / Skills

•Experience in pharmacy, healthcare, or customer service (FQHC or 340B experience a plus).

•Strong communication skills and a patient-first mindset.

•Attention to detail and the ability to work in a fast-paced environment.

•Bilingual in English and Spanish preferred to better serve our diverse patient community.

•Ability to explain complex information in a clear, compassionate way.

Education/Certification/Licensure:

•HS Diploma / GED

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FAQs About Pharmacy Customer Service Representative Jobs at HEALTH CARE PARTNERS

What is the work location for this position at HEALTH CARE PARTNERS?

This job at HEALTH CARE PARTNERS is located in Conway, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at HEALTH CARE PARTNERS?

Employer has not shared pay details for this role.

What employment applies to this position at HEALTH CARE PARTNERS?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at HEALTH CARE PARTNERS?

You can apply for this role at HEALTH CARE PARTNERS either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.