Pharmacy Operations Manager
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Overview
Job Description
About Atria:
The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members’ annual fee.
Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence. After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026.
Role Summary
The Pharmacy Project Manager for the Medical Kit Team oversees the end-to-end production of home and travel medical kits for members. Working within a pharmacy environment, this role is responsible for managing the production of approximately 500 kits per month, each containing around 35 prescriptions. The ideal candidate is an organized, detail oriented operations leader who can balance regulatory compliance, team performance, and production efficiency in a pharmacy setting.
Core Responsibilities
Kit Production & Operations
- Manage the monthly production of ~500 home and travel medical kits, each containing approximately 35 prescriptions
- Develop, document, and continuously improve standard operating procedures (SOPs) for kit assembly and quality control
- Monitor production workflows to ensure kits are assembled accurately, on schedule, and in compliance with pharmacy regulations.
- Oversee inventory management of prescription medications, OTC items, and packaging materials
- Coordinate with pharmacists and pharmacy technicians to ensure accurate prescription fulfillment within each kit
Team Management
- Supervise, mentor, and evaluate production team staff including pharmacy technicians and kit assembly personnel
- Manage scheduling, workload distribution, and staffing needs to meet monthly production targets
- Conduct onboarding and ongoing training for new team members
- Foster a culture of accuracy, accountability, and member-first quality
Compliance & Quality Assurance
- Maintain accurate records for prescription dispensing, lot tracking, and expiration date management
- Conduct quality control checks and audits; investigate and resolve errors or member complaints
- Manage recalls, drug shortages, or formulary changes affecting kit contents
Reporting & Strategic Planning
- Track and report on key performance indicators (KPIs) such as kit accuracy rates, production throughput, and cost per kit
- Provide regular updates to pharmacy leadership on production status, risks, and improvement initiatives
- Collaborate with clinical and member services teams to anticipate changes in kit requirements or member needs
- Lead capacity planning efforts to scale production as membership grows
Work Environment
- On-site pharmacy production environment; regular presence on the production floor required
- Collaborative team of pharmacists, pharmacy technicians, and kit assembly staff
- Fast-paced, quality-driven setting with monthly production cycles and ongoing process improvement
Salary: $75,000 - $90,000
Requirements
Required
- Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field
- 5+ years of experience in operations, project management, or production management
- Demonstrated ability to manage high-volume, detail-intensive production workflows
- Strong leadership skills with experience managing cross-functional teams
- Proficiency in data analysis and reporting; comfortable working with KPIs and operational metrics
- Excellent organizational, communication, and problem-solving skills
Preferred / Nice to Have
- Experience working in a pharmacy, pharmaceutical production, or regulated healthcare environment
- Familiarity with pharmacy dispensing systems, prescription workflows, or medication management
- Pharmacy Technician certification (CPhT) or knowledge of pharmacy operations
Benefits
At Atria, we are proud to offer every member of the Atria team:
- Excellent health and wellness benefits, fully covered by Atria, effective date of hire
- OneMedical membership for employees & dependents, giving access to 24/7 virtual care
- Fertility & family planning
- Company-covered preventive health screenings through partner hospitals (calcium score)
- Fitness Perks, including Wellhub +
- 401k contributions and 4% match starting after 6 months
- Flexible Time Off
- Continuing medical education (CME) and CEU support for professional licensure
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